I believe you are receiving the 2343 error since you have now renamed the folders. I would recommend changing the name back and then trying to uninstall by using the Programs and Features option located at Start>Control Panels>Programs & Features. After the uninstall has completed successfully you will then want to rename the folders as solution 1 suggests.
If you are continuing to have difficulties then I would recommend you work through solution 2 located in Install log "Exit 6" or "Exit 7" read, write system file errors | Creative Suite 5, CS5.5.
I have tried renaming the folders back to what they were - to no effect.
Uninstall does not work either by:
- Using Control Panel -> Programs and Features. Photoshop Elements does not appear anywhere in the list of installed programs.
- Running the Installation from the disk - it says it's going to do an uninstall and gives a 2343 error and says nothing's been changed.
The link you gave did not seem relevant as it was about looking at the install log and trying to spot the problem there. But the install log I have tells me what happened when I tried to run the original installation process.
I did manage to find the uninstall log.
The bit where things goes wrong looks like:
Action 17:06:45: SetCustomShortCutDir_uninstall.
Action start 17:06:45: SetCustomShortCutDir_uninstall.
Error 2343.Specified path is empty.
MSI (s) (EC:5C) [17:06:48:358]: Product: Adobe Photoshop Elements 10 -- Error 2343.Specified path is empty.
When I search for 'CustomShortCut', I find thsi further down the log
Property(S): CustomShortCutDir = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
(I've checked and this directory does exist, but just has a shortcut to the Photoshop Elements 10 exe)
and a bit further down the log I found:
Property(C): CustomShortCutDir = P:\CustomShortCutDir\
This directory didn't exist (obviously). I do have a P: drive (an ordinary partition on my HDD), so I created the dir. But there was no effect the next time I tried to run uninstall.
Anni_Bello I apologize but I believe your issue is becoming more complex than what we can solve through the forum. For the best assistance, I recommend our chat support at http://adobe.ly/tl8Vx7. Our chat representatives can provide a personalized experience to resolve the issue you have described.