Acer aspire 5732Z
Win 7 home premium 64-bit
Adobe Reader X (10.1.1.33)
I discovered last night that both the simple & advanced search functions in Reader have stopped working.
When I try to search I get an error message "A plug-in used to perform Search is missing. Please reinstall Acrobat". If I click OK the message instantly returns then when I click OK again I get the options to either close the program or check online for a solution (see problem signature, below). If I choose "check online" windows appears to search for +/- 20sec then reader shuts down & that's it....nothing happens & reader still doesn't work when I try it again, even if i reboot 1st.
I've downloaded & installed the latest reader version from get.adobe.com/reader/ but that doesn't solve the problem. When I looked at the exe file in c:/program filesx86/adobe/reader 10.0/reader/ I noticed its AcroRd32.exe - is that 32-bit?
I think the problem is with AcroRd32.dll, but don’t know how to be sure or what to do about it if it is. Do I need to replace it &, if so, can anyone point me to a safe place to get it from (I’m reluctant to download it from an unknown source)?
p.s. About the same time I suddenly got a problem with flash shockwave (I think that’s what’s malfunctioning). I don’t know if/how they’re related but it seems unlikely that two adobe applications should suddenly go wrong at the same time without there being a common cause, so I’m posting about it in the flash forum (“swf files won’t play”) & mentioning this Reader post also.
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 10.1.1.33
Application Timestamp: 4e64e4e2
Fault Module Name: AcroRd32.dll
Fault Module Version: 10.1.1.33
Fault Module Timestamp: 4e64f98b
Exception Code: c0000005
Exception Offset: 005e3175
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789