0 Replies Latest reply: Dec 5, 2011 3:11 AM by jsysk RSS

    AcroRd32.dll problem?


      Acer aspire 5732Z

      Win 7 home premium 64-bit

      Adobe Reader X (


      I discovered last night that both the simple & advanced search functions in Reader have stopped working.


      When I try to search I get an error message "A plug-in used to perform Search is missing. Please reinstall Acrobat". If I click OK the message instantly returns then when I click OK again I get the options to either close the program or check online for a solution (see problem signature, below). If I choose "check online" windows appears to search for +/- 20sec then reader shuts down & that's it....nothing happens & reader still doesn't work when I try it again, even if i reboot 1st.


      I've downloaded & installed the latest reader version from get.adobe.com/reader/ but that doesn't solve the problem. When I looked at the exe file in c:/program filesx86/adobe/reader 10.0/reader/ I noticed its AcroRd32.exe - is that 32-bit?


      I think the problem is with AcroRd32.dll, but don’t know how to be sure or what to do about it if it is. Do I need to replace it &, if so, can anyone point me to a safe place to get it from (I’m reluctant to download it from an unknown source)?




      p.s. About the same time I suddenly got a problem with flash shockwave (I think that’s what’s malfunctioning). I don’t know if/how they’re related but it seems unlikely that two adobe applications should suddenly go wrong at the same time without there being a common cause, so I’m posting about it in the flash forum (“swf files won’t play”) & mentioning this Reader post also.



      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    AcroRd32.exe

        Application Version:

        Application Timestamp:    4e64e4e2

        Fault Module Name:    AcroRd32.dll

        Fault Module Version:

        Fault Module Timestamp:    4e64f98b

        Exception Code:    c0000005

        Exception Offset:    005e3175

        OS Version:    6.1.7600.

        Locale ID:    2057

        Additional Information 1:    0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:    0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789