3 Replies Latest reply on Dec 6, 2011 11:08 AM by Sidman74

    InDesign hang

    Sidman74

      A user I support recently exerienced InDesign becomg unresponsive when manipulating text and graphics. Below is an error logged in the Application log. She is using CS5.5 on Windows 7 64bit. Thanks in advance for any advice.

       

      Regards,

       

       

      Log Name: Application

      Source: Application Hang

      Date: 12/5/2011 11:59:44 AM

      Event ID: 1002

      Task Category: (101)

      Level: Error

      Keywords: Classic

      User: N/A

      Computer:*****************************

      Description:

      The program InDesign.exe version 7.5.1.304 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: 1804

      Start Time: 01ccb36e6148d851

      Termination Time: 19

      Application Path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5.5\InDesign.exe

      Report Id:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

      <Provider Name="Application Hang" />

      <EventID Qualifiers="0">1002</EventID>

      <Level>2</Level>

      <Task>101</Task>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2011-12-05T16:59:44.000000000Z" />

      <EventRecordID>9151</EventRecordID>

      <Channel>Application</Channel>

      <Computer>************************************</Computer>

      <Security />

      </System>

      <EventData>

      <Data>InDesign.exe</Data>

      <Data>7.5.1.304</Data>

      <Data>1804</Data>

      <Data>01ccb36e6148d851</Data>

      <Data>19</Data>

      <Data>C:\Program Files (x86)\Adobe\Adobe InDesign CS5.5\InDesign.exe</Data>

      <Data>

      </Data>

      <Binary>55006E006B006E006F0077006E0000000000</Binary>

      </EventData>

      </Event>