6 Replies Latest reply on Jun 5, 2008 4:33 PM by mgshirts

    blank white screen

    mgshirts
      I've used this product a little a couple of months ago and everything seemed to work fine, i tried again today and no matter what i do it seems to end up with one white (empty) slide when i save the project. I've looked at the forum discussions and tried a smaller size recording area, but to no avail, i'm using firefox.
      thanks - i need this to work!
        • 1. Re: blank white screen
          Captiv8r Adobe Community Professional & MVP
          Welcome to our community, Mitch

          How are you recording? Standard slide by slide screen capture mode or full motion all the way?

          If you say "full motion all the way", my next question will be to ask if you have tried using the slide by slide screen capture mode.

          Cheers... Rick
          • 2. Re: blank white screen
            mgshirts Level 1
            I've tried both 'recording mode' and 'full motion recording', i've been going slow, trying all sorts of combinations any only twice (in 10 tries) have I got anything but a single blank slide, those two times i only got one or two slides out of possible ten. I reinstalled captivate and i updated, but nothing is working. Like i mentioned before, i had no problems before...
            • 3. Re: blank white screen
              Captiv8r Adobe Community Professional & MVP
              Hi again

              I know you reinstalled, but it may be worth resetting the Captivate settings file.

              Close Captivate
              Open Windows Explorer and navigate to the following destination:
              C:\Documents and Settings\????\Application Data\Adobe\Adobe Captivate
              Note that you may not see this folder until you make a change to the way Windows presents things. You may need to click Tools > Folder Options... > View tab > and elect to "Show hidden files and folders" as well as DE-select the options "Hide protected operating system files'.
              See the file named captivate_v30.dat? Delete the file. Or if you are hinky about wholesale deleting the file, just rename it. The goal is to hide it from Captivate.
              Restart Captivate

              When Captivate restarts, it will see the file isn't there and create a fresh one. This action can cure a world of woes.

              Please try that and let us know if it worked!

              Cheers... Rick
              • 4. Re: blank white screen
                mgshirts Level 1
                Hello,
                Thanks for the help - I deleted the file captivate_v30.dat, but it didn't seem to help, i noticed there was also a file captivate_v20.dat - should i have deleted that one too?
                • 5. Re: blank white screen
                  Captiv8r Adobe Community Professional & MVP
                  Hi again

                  No, that one would be the settings file for Captivate 2. So it should have no influence over anything 3 related.

                  Not sure what's up with the recording. Perhaps someone else has a suggestion of something to try.

                  Cheers... Rick
                  • 6. Re: blank white screen
                    mgshirts Level 1
                    thanks for the help...

                    Any other suggestions of where i may be able to find an answer? This makes this program completely unusable