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    Cannot activate CS5.5 - internet connection error with Adobe servers + customer service non-existent

    DVExpert Community Member

      Just purchased CS5.5 and it works fine however I am not able to activate it. The program says I don't have an internet connection but I clearly do I as I am able to connect to all websites & email etc...

      I have tried to contact customer support 6 times:

      Contact 1: on hold for 1 hour and 20 minutes after which I was disconnected

      Contact 2: on hold for 35 minutes then told it was out of business hours

      Contact 3: on hold for 45 minutes then someone picked up the phone and then hung up on me

      Contact 4: on hold for 15 minutes then someone hung up on me

      Contact 5: on hold for 5 minutes then someone spoke with me and told me to delete a "host" file in Windows32 folder on our system. This didn't fix the problem and then the support person simply hung up on me...

      Contact 6: currently on hold for 55 minutes and still waiting...

       

      What is happening at ADOBE? You used to be so reliable now I am not even able to get through to support? It is very worrying... I have no options available any more... what do I do?

       

      PLEASE HELP PLEASE PLEASE PLEASE PLEASE I AM NOW PLEADING FOR SUPPORT!

       

      Richard

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