1 Reply Latest reply on Dec 8, 2011 2:38 AM by Peter Spier

    Indesign CS5.5 quits unexpectedly when opening

    jelenaleksich

      My Adobe Indesign CS5.5 quits unexpectedly when I try to open it. (the same happens with illustrator but photoshop is fine) I don't know what could be the problem? I just deleted my font management system or any potential corrupt fonts. I've only had the software for two months and this is a brand new computer, so what gives? Here's the problem report for anyone more knowledgable about this who would be nice enough to give me their two cents. Deeply appreciated!

       

       

       

       

       

      Process:         Adobe InDesign CS5.5 [622]

      Path:            /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

      Identifier:      com.adobe.InDesign

      Version:         7.5.0.142 (7500)

      Code Type:       X86 (Native)

      Parent Process:  launchd [118]

       

       

      Date/Time:       2011-12-08 03:34:49.375 -0500

      OS Version:      Mac OS X 10.7.2 (11C74)

      Report Version:  9

       

       

      Interval Since Last Report:          226515 sec

      Crashes Since Last Report:           25

      Per-App Interval Since Last Report:  31038 sec

      Per-App Crashes Since Last Report:   22

      Anonymous UUID:                      62902F07-9D04-42A6-BD22-F13772527359

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BREAKPOINT (SIGTRAP)

      Exception Codes: 0x0000000000000002, 0x0000000000000000

       

       

      Application Specific Information:

      *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

      *** Call stack at first throw:

      (

                0   CoreFoundation                      0x92f6cd87 __raiseError + 231

                1   libobjc.A.dylib                     0x95969149 objc_exception_throw + 155

                2   CoreFoundation                      0x92ed4619 +[NSException raise:format:arguments:] + 137

                3   CoreFoundation                      0x92ed4589 +[NSException raise:format:] + 57

                4   Foundation                          0x96614731 -[NSConcreteTask launchWithDictionary:] + 506

                5   Foundation                          0x96741b39 +[NSTask launchedTaskWithLaunchPath:arguments:] + 255

                6   ExtensisFontManagementIDCS5.5       0x0bac844c _Z19FindAndLaunchFMCorePSs + 1404

                7   ExtensisFontManagementIDCS5.5       0x0ba7c3a2 _ZN12EPFInterface19InitializeFrameworkEPK10__CFString + 866

                8   ExtensisFontManagementIDCS5.5       0x0ba7e200 _ZN12EPFInterfaceC1EPK10__CFStringS2_S2_S2_ + 286

                9   ExtensisFontManagementIDCS5.5       0x0ba7b55e _ZN15SuitcaseGlobals21GetSharedEPFInterfaceEv + 192

                10  ExtensisFontManagementIDCS5.5       0x0baa1b05 _ZN27AppStartupShutdownResponder7StartupEv + 279

                11  AppFramework                        0x0bd5c180 GetPlugIn + 182592

                12  ObjectModelLib.dylib                0x01147516 ObjectModelLib.dylib + 165142

                13  ObjectModelLib.dylib                0x01157c1d _Z11ShuksanInitPFP14IStartupScreenvEP7IPlugIn + 23101

                14  ObjectModelLib.dylib                0x01153244 _Z11ShuksanInitPFP14IStartupScreenvEP7IPlugIn + 4196

                15  Adobe InDesign CS5.5                0x00002842 main + 82

                16  Adobe InDesign CS5.5                0x000027c6 start + 54

                17  ???                                 0x00000002 0x0 + 2

      )

       

      objc[622]: garbage collection is OFF

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.apple.CoreFoundation                0x92f6cc77 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7

      1   libobjc.A.dylib                         0x95969149 objc_exception_throw + 155

      2   com.apple.CoreFoundation                0x92ed4619 +[NSException raise:format:arguments:] + 137

      3   com.apple.CoreFoundation                0x92ed4589 +[NSException raise:format:] + 57

      4   com.apple.Foundation                    0x96614731 -[NSConcreteTask launchWithDictionary:] + 506

      5   com.apple.Foundation                    0x96741b39 +[NSTask launchedTaskWithLaunchPath:arguments:] + 255

      6   com.extensis.AutoActivationPlugin.ID7          0x0bac844c FindAndLaunchFMCore(std::string*) + 1404

      7   com.extensis.AutoActivationPlugin.ID7          0x0ba7c3a2 EPFInterface::InitializeFramework(__CFString const*) + 866

      8   com.extensis.AutoActivationPlugin.ID7          0x0ba7e200 EPFInterface::EPFInterface(__CFString const*, __CFString const*, __CFString const*, __CFString const*) + 286

      9   com.extensis.AutoActivationPlugin.ID7          0x0ba7b55e SuitcaseGlobals::GetSharedEPFInterface() + 192

      10  com.extensis.AutoActivationPlugin.ID7          0x0baa1b05 AppStartupShutdownResponder::Startup() + 279

      11  com.adobe.InDesign.AppFramework          0x0bd5c180 GetPlugIn + 182592

      12  ObjectModelLib.dylib                    0x01147516 0x111f000 + 165142

      13  ObjectModelLib.dylib                    0x01157c1d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101

      14  ObjectModelLib.dylib                    0x01153244 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196

      15  com.adobe.InDesign                      0x00002842 main + 82

      16  com.adobe.InDesign                      0x000027c6 start + 54

       

      Message was edited by: Peter Spier

        • 1. Re: Indesign CS5.5 quits unexpectedly when opening
          Peter Spier Most Valuable Participant (Moderator)

          In future, please do not post entire crash reports here. They make things impossible to navigate. Instead, please post them to Pastebin.com, then put a link to that post here.

           

          Now that we've taken care of that, I see two things. First, you need to update InDesign to 7.0.4. Second, the crash is caused by Extensis Suitcase. You should look for an update to that as well.