4 Replies Latest reply on Oct 14, 2016 10:01 AM by KJSTech

    Error when signing forms

    droig

      WE have PDF forms that we are trying to sign in Reader X but continue recieving the Error Message "The document could not be signed. There was an error while attempting to commit this signature. The document was not saved. The file may be read only, or another user may have it open. Please save the document with a different name or in a different folder."

       

      I've tried everything the message suggests but still no luck. We are using the Topaz ClipGem signature pads to sign the documents. Now if I right click the PDF file and open it with Internet Explorer it allows me to sign the document successfully, also if I uninstall Reader X and install Reader 9 it also allows me to sign the document. Any suggestions?