3 Replies Latest reply: Jan 25, 2012 11:59 AM by SteveHoeg RSS

    One solution to AME stops encoding using Mercury Engine with an "Unknown Error" - Mac only

    zikade Community Member

      I recently switched from FCS to CS5.5 - it's been a somewhat rough ride - and I kept getting an "Unknown Error" if I tried to export a sequence while having the mercury engine gpu-enabled.

      After finishing my latest project just three days ago I found a solution, go figure. Well, here it is: the offender were imported dissolves from FCP. They play perfectly in PPro, they render perfectly in software mode, but never once while using the GPU. The solution to that is equally simple: deleting the offending dissolves and create a new dissolve, same length, same effect name, nothing's changed. But now, they render just beautifully using Mercury Engine in GPU mode.

      If somebody likes to look into that, I created a small project for re-checking.