3 Replies Latest reply on Dec 12, 2011 2:49 PM by PeggyMAD

    Error extracting the product installer for trial downloads


      Hi-- I tried to download the trial version of Creative Suite Design Premium last night. Waited the two+ hours for the process, and at the end I got the message "Error exracting the product installer (Error 101). Check for available disk space on your system and try downloading the product again." Because it was by then late, I left it and came back to it today. I assumed that the CS was too big for my system, so I decided to just install the two products I really want, Photoshop CS Extended, and Illustrator, separately. Unfortunately, I got the same error messages. Tried the troubleshooting advice to no avail. My computer has plenty of disk space available (1.34 TB of free space -- clearly enough!). Any other advice you can offer me?