I just upgraded my B&N Color Nook to the 1.4.1 new OS. My Nook now needs to be re-authorized with ADE. But when I try to re-authorize I get the message:
E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 8862:862:10000 urn:uuid:1d60b104-a8e5-41b6-b424-abd26070ccd6
I've done Live Chat and was told that ADE is free and they don't support it.
I've de-authorized one of my other devices and still get the message.
I was in the middle of reading a library book whe I performed the upgrade on the Nook.
Is there a way to de-aithorize devices I no longer have?
Can I get more authorization slots?
What to do, what to do?
Please help. This is frustrating!
Well I should have read Jim Lester's notes on how to properly submit a web ticket. I have done so and await the answer. My apologies for not RTFM before posting this request. Thank you Jim for spending so much time taking care of us noobs!
Yay! Customer service responded and I'm good to go! Thanks everyone!
Perseverence is the key. The only way I know to fix this situation is to
have an Adobe Help Desk person reset your activation counts. Message after
message tells me that Adobe Help Desk people just shut you down when you
call and try to get them to do something regarding ADE. You'll have to try
to get their attention - maybe ask for a Level 2 or supervisor - and then
explain that resetting the activation counts is still a service they
perform for free.... Wish I had another answer!