3 Replies Latest reply on Dec 13, 2011 11:03 AM by Frustrated in AZ

    Too many activations?


      I just upgraded my B&N Color Nook to the 1.4.1 new OS. My Nook now needs to be re-authorized with ADE. But when I try to re-authorize I get the message:


      E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 8862:862:10000 urn:uuid:1d60b104-a8e5-41b6-b424-abd26070ccd6


      I've done Live Chat and was told that ADE is free and they don't support it.


      I've de-authorized one of my other devices and still get the message.


      I was in the middle of reading a library book whe I performed the upgrade on the Nook.


      Is there a way to de-aithorize devices I no longer have?


      Can I get more authorization slots?


      What to do, what to do?


      Please help. This is frustrating!

        • 1. Re: Too many activations?
          JPUnix Level 1

          Well I should have read Jim Lester's notes on how to properly submit a web ticket. I have done so and await the answer. My apologies for not RTFM before posting this request. Thank you Jim for spending so much time taking care of us noobs!

          • 2. Re: Too many activations?
            JPUnix Level 1

            Yay! Customer service responded and I'm good to go! Thanks everyone!

            • 3. Re: Too many activations?
              Frustrated in AZ Level 4

              Perseverence is the key.  The only way I know to fix this situation is to

              have an Adobe Help Desk person reset your activation counts.  Message after

              message tells me that Adobe Help Desk people just shut you down when you

              call and try to get them to do something regarding ADE.  You'll have to try

              to get their attention - maybe ask for a Level 2 or supervisor - and then

              explain that resetting the activation counts is still a service they

              perform for free....  Wish I had another answer!