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Nothing stands out with the supplied data.
What's the codec used in the original video?
XVID, that's it. We've got to convert them to uncompressed AVI, did a test, works great. thank you for the hint!
Yes, Xvid and DivX, are both very heavily compressed CODEC's, and are most often seen in the AVI wrapper.
With either, conversion is the best route, if you have to edit the "delivery-only" material. Please note: file conversion will not regain all the data, lost in compression - only get the file into an editable form.
thanks Bill, we got the videos from a client that created them useing some screen capture utility. We're all set. Again, thank you and Jim for your help.