37 Replies Latest reply: Aug 15, 2012 12:09 PM by fossil viking Branched to a new discussion. RSS

    Flash Player continually freezes and crashes my computer

    fossil viking

      I am posting a new discussion page at the request of staff.

      The details posted are at the request of staff.

       

       

      This problem started immediately after I updated my flash player in October and it extends through multiple updates of Adobe Flash Player.

       

      Opening certain web pages that have flash applications on them completely freezes the browser and then the computer within a second.  Within 30 seconds, the entire computer physically crashes with a very brief blue error screen before the computer shuts itself off.  Opening two web pages that use Adobe Flash Player is also a near-guarantee to crash the computer.  Note that this includes all advertisements that use Flash Player, which means that opening any two web pages at once mostly guarantees that Flash Player crashes the computer.

       

      I have diligently updated everything to fix this problem that I can find, and nothing helped.  Drivers, browsers, plug-ins, applications, everything.  None of the posted solutions I have found on the discussion forums have been beneficial or relevant.

       

      There is no error report or number to send or post because the crashing causes a total freeze and computer death.  I can't change the hardware acceleration settings because flash player will not let me try to change those settings without crashing.

       

      I really hope there are some since my job on a web site depends on flash's functionality and I currently spend over 2 hours a day rebooting my computer due to Flash Player's crashes.

       

      Requested Details:

      • OS: Windows XP, Professional, Version 2002, service pack 3

       

      • Browser: Crashes Firefox versions 7 and 8, Crashes IE version 8

       

      • Current Flash Player Version: WIN 11,1,102,55 (note, this has been a problem through 3 updates to Flash Player)

       

      • Display Section of Diag report:

       

      ---------------

      Display Devices

      ---------------

              Card name: NVIDIA GeForce 8500 GT

           Manufacturer: NVIDIA

              Chip type: GeForce 8500 GT

               DAC type: Integrated RAMDAC

             Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_C7473842&REV_A1

         Display Memory: 512.0 MB

           Current Mode: 1440 x 900 (32 bit) (60Hz)

                Monitor: Default Monitor

        Monitor Max Res:

            Driver Name: nv4_disp.dll

         Driver Version: 6.14.0012.8026 (English)

            DDI Version: 9 (or higher)

      Driver Attributes: Final Retail

      Driver Date/Size: 8/3/2011 04:49:00, 4210816 bytes

            WHQL Logo'd: n/a

        WHQL Date Stamp: n/a

                    VDD: n/a

               Mini VDD: nv4_mini.sys

          Mini VDD Date: 8/3/2011 04:49:00, 12542592 bytes

      Device Identifier: {D7B71E3E-4761-11CF-A844-4BE700C2CB35}

              Vendor ID: 0x10DE

              Device ID: 0x0421

              SubSys ID: 0xC7473842

            Revision ID: 0x00A1

            Revision ID: 0x00A1

            Video Accel: ModeMPEG2_C ModeMPEG2_D

      Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

               Registry: OK

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

      DDraw Test Result: Not run

      D3D7 Test Result: Not run

      D3D8 Test Result: Not run

      D3D9 Test Result: Not run

       

              Card name: NVIDIA GeForce 8500 GT

           Manufacturer: NVIDIA

              Chip type: GeForce 8500 GT

               DAC type: Integrated RAMDAC

             Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_C7473842&REV_A1

         Display Memory: 512.0 MB

           Current Mode: 1920 x 1080 (32 bit) (60Hz)

                Monitor: Default Monitor

        Monitor Max Res:

            Driver Name: nv4_disp.dll

         Driver Version: 6.14.0012.8026 (English)

            DDI Version: 9 (or higher)

      Driver Attributes: Final Retail

      Driver Date/Size: 8/3/2011 04:49:00, 4210816 bytes

            WHQL Logo'd: n/a

        WHQL Date Stamp: n/a

                    VDD: n/a

               Mini VDD: nv4_mini.sys

          Mini VDD Date: 8/3/2011 04:49:00, 12542592 bytes

      Device Identifier: {D7B71E3E-4761-11CF-A844-4BE700C2CB35}

              Vendor ID: 0x10DE

              Device ID: 0x0421

              SubSys ID: 0xC7473842

            Revision ID: 0x00A1

            Revision ID: 0x00A1

            Video Accel: ModeMPEG2_C ModeMPEG2_D

      Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

               Registry: OK

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

      DDraw Test Result: Not run

      D3D7 Test Result: Not run

      D3D8 Test Result: Not run

      D3D9 Test Result: Not run