2 Replies Latest reply on Dec 14, 2011 8:52 AM by John Hawkinson

    InDesign CS3 crashes on launch on Mac network home account

    Radar323

      Greetings all,

       

      I am a Macintosh technician with a small, weekly newspaper chain. We are running Macs on our networks that have OS X 10.6.8 "Snow Leopard" installed. Home folders are set up as Network home through open directory, which means that when a user logs in, they do not sync to their server-based home folder, but rather log in directly to their server-based home folder. We are running CS3 Design Standard on these machines.

       

      We have had a little bit of difficulty with some of the Adobe apps while using networked home folders, most notably Illustrator and Acrobat Professional, but InDesign hasn't really given us any problems.

       

      However, one of our users logged into her computer today and, when she would try to launch InDesign, the splash screen would appear for the briefest of moments and then the app would crash, replaced with the "The application InDesign has unexpectedly quit" error box.

       

      I have killed the preferences, repaired permissions, cleaned the font caches, cleaned the user caches, deactivated plug-ins, etc., but it has all been to no avail.

       

      I am reproducing the crash report below. Anyone have any ideas what's going on?

       

      Thanks in advance for any help anyone might be able to offer.

       

      Steve Rinehart

      Macintosh System Support Specialist

      Sound Publishing, Inc.

       

       

      <?xml version="1.0" encoding="UTF-8"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport version="1.1" crVersion="2.5.0.03072007" applicationName="InDesign" applicationVersion="5040" build="5.0.4.682">

                <time year="2011" month="12" day="13" hour="17" minute="31" second="49" />

                <user guid="FAD77DB7-F2E4-476B-B1D3-F4A13C73C878" />

                <system platform="macintosh" osversion="10.6.8" applicationlanguage="en" userlanguage="en" oslanguage="en_US" ram="3072MB" machine="i386" model="iMac7,1" cpuCount="2" cpuFreq="2400MHz" busFreq="800MHz" />

                <crash exception="Read Only Memory Exception" instruction="888b028b">

                          <backtrace crashedThread="0">

                                    <thread index="0">

                                              <stackStatement index="0" address="0x011a6ea0" symbolname="unknown"/>

                                              <stackStatement index="1" address="0x01123b58" symbolname="unknown"/>

                                              <stackStatement index="2" address="0x01115ac2" symbolname="unknown"/>

                                              <stackStatement index="3" address="0x0112bdfb" symbolname="unknown"/>

                                              <stackStatement index="4" address="0x011296d5" symbolname="unknown"/>

                                              <stackStatement index="5" address="0x00002759" symbolname="_main"/>

                                              <stackStatement index="6" address="0x0000209e" symbolname="start"/>

                                              <stackStatement index="7" address="0x00001fc5" symbolname="start"/>

                                              <stackStatement index="8" address="0x00000002" symbolname="unknown"/>

                                    </thread>

                          </backtrace>

                          <registerSet>

                                    <register name="CS" value="0x00000017"/>

                                    <register name="DS" value="0x0000001f"/>

                                    <register name="SS" value="0x0000001f"/>

                                    <register name="ES" value="0x0000001f"/>

                                    <register name="FS" value="0000000000"/>

                                    <register name="GS" value="0x00000037"/>

                                    <register name="EFLAGS" value="0x00010202"/>

                                    <register name="EIP" value="0x011a6ea0"/>

                                    <register name="EAX" value="0x00000001"/>

                                    <register name="EBX" value="0x011a6e64"/>

                                    <register name="ECX" value="0x011a6e56"/>

                                    <register name="EDX" value="0000000000"/>

                                    <register name="ESI" value="0x00000001"/>

                                    <register name="EDI" value="0x08456420"/>

                                    <register name="EBP" value="0xbfffefe8"/>

                                    <register name="ESP" value="0xbfffef80"/>

                          </registerSet>

                          <binaryImageSet>

                                    <binaryImage start="0x00001000" end="0x00003fff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/Adobe InDesign CS3"/>

                                    <binaryImage start="0x00008000" end="0x00008fff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel"/>

                                    <binaryImage start="0x0000c000" end="0x0000cfff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI"/>

                                    <binaryImage start="0x00010000" end="0x00010fff" type="__TEXT" path="/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon"/>

                                    <binaryImage start="0x00013000" end="0x0007dfff" type="__TEXT" path="/usr/lib/libstdc&#43;&#43;.6.dylib"/>

                                    <binaryImage start="0x000d8000" end="0x0027ffff" type="__TEXT" path="/usr/lib/libSystem.B.dylib"/>

                                    <binaryImage start="0x00301000" end="0x00305fff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/PMRuntime.dylib"/>

                                    <binaryImage start="0x0030b000" end="0x0040bfff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE"/>

                                    <binaryImage start="0x0042a000" end="0x008a8fff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM"/>

                                    <binaryImage start="0x009fe000" end="0x00a3dfff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/../Frameworks/AdobeARE.framework/Versions/A/AdobeARE"/>

                                    <binaryImage start="0x00a47000" end="0x00a60fff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/../Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB"/>

                                    <binaryImage start="0x00a6a000" end="0x00a8bfff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/../Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils"/>

                                    <binaryImage start="0x00a98000" end="0x00cfdfff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/../Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType"/>

                                    <binaryImage start="0x00d7a000" end="0x01096fff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/../Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS"/>

                                    <binaryImage start="0x0110d000" end="0x0117afff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/ObjectModelLib.dylib"/>

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                                    <binaryImage start="0x07195000" end="0x07244fff" type="__TEXT" path="/Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/../Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport"/ >

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                </crash>

        • 1. Re: InDesign CS3 crashes on launch on Mac network home account
          Radar323 Level 1

          I should also point out that when the user logged out of her account and logged into a local test account on the computer, she was able to launch InDesign CS3 just fine. Likewise, when she was logged in to someone else's computer using her account, she was able to launch InDesign CS3 just fine. The problem appears to only affect her networked account login on her computer.

          • 2. Re: InDesign CS3 crashes on launch on Mac network home account
            John Hawkinson Level 5

            Oof! Please post those to http://pastebin.com/ and use a link here instead.

            Those CS3 crash reports in XML format without symbols area huge pain. Maybe the ones from Console.app are more readable.

            Anyhow, it appears your crash is in PublicLib and Apple's HIToolbox framework.

            Not very helpful.

             

            Clearly the problem is the user's preferences. Something somewhere in ~/Library.

            You looked at all of Preferences/, Caches/ and Application Support/?

             

            Make sure all the InDesign folders are writable by the user.

            Otherwise, well, you could always move aside the entire Library/ folder and let InDesign recreate the relevant directories, and then move stuff back and forth to isoalte the problem... good luck!