MY KOBO CAN DOWNLOAD BOOKS FROM THE KOBO SITE...I ASSUME IT MUST BE REGISTERED THERE
First, have you verified that your Kobo ereader is supported by ADE? Click
HERE <http://blogs.adobe.com/digitalpublishing/supported-devices> to check
Next, have you registered your Kobo ereader with their site? If you have
not, when you do, use your Adobe ID and password, to make it easier to
connect to ADE.
When you go to connect the Kobo ereader to ADE, connect the ereader to the
computer first. The computer should tell you that it has recognized the
Kobo ereader as an external device, and that it's ready to use before you
Hope this helps!
I have just started getting the same problem - my Kobo always worked properly with ADE, now it just crashes ADE. I tried attaching the Kobo first as you said but ADE just crashes as soon as it recognises the Kobo.
If it worked before, and doesn't work now, AND you haven't changed anything
on your computer (including updating your Windows/MAC software and updating
ADE), then you should contact KOBO and see if there's anything new on their
end. My guess is that something in the operating system has changed.
If KOBO has an update to its software, try it and see if that fixes the
problem. If there's nothing new, instead of messing around with ADE
reinstalls (which may not do anything to help), try deauthorizing the KOBO
ereader (check the Adobe HELP section for how to do this, and the proper
key combinations). Close ADE, so the settings will take effect the next
time you open ADE, and shut off your computer (so its settings will be
changed also). Then, power up and attach the KOBO, so the operating system
shows it knows that it's there. Then, start ADE, and see if it recognizes
the KOBO ereader. ADE may ask you to authorize it, and when you do, things
should be back to 'normal'.....
Hope this helps!