1 Reply Latest reply on Dec 15, 2011 9:04 AM by NickPhoenix

    FB 4.6 Installation fails. Information not found in Media_db

    NickPhoenix

      Hello everyone,

       

      I have heard so much about the new features and performance updates in FB 4.6 that I decided to give it a try.

       

      I removed my old FB 4.5 installation and run the FB 4.6 installer, but it does not complete... It aborts the installation with a simple installation failed message and no additonal info.

       

      the log-file however offers the following information

       

      ----------------- CreatePayloadSession: machine is x64 ---------------

      [    1400] Tue Dec 13 18:44:38 2011 FATAL

      Payload '{ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 5.0.22.0' information not found in Media_db.

      [    1400] Tue Dec 13 18:44:38 2011  INFO

      :: END TIMER :: [Total Timer] took 24685.1 milliseconds (24.6851 seconds) DTR = 10.8567 KBPS (0.0106023 MBPS)

      -------------------------------------- Summary --------------------------------------

      - 1 fatal error(s), 0 error(s), 0 warning(s)

       

       

      FATAL: Payload '{ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 5.0.22.0' information not found in Media_db.


      Please search the above error/warning string(s) to find when the error occurred.

      These errors resulted in installer Exit Code mentioned below.

      -------------------------------------------------------------------------------------

      Exit Code: 7 - Unable to complete Silent workflow.


       

      I tried to install it in windows safe-mode (And yes I run the file as an admin), same result. I also got the tip to rename my Media_db file under ...Common Files/Adobe/caps still no changes.

       

      I cannot figure out the Problem, the installation of 4.5 just went fine.

       

      My system:

      • Windows 7 64bit.
      • AMD 1090T hexacore CPU
      • 8GB Ram
      • 44GB free disk space
      • CS 5 PP installed (but no sign of a conflict)