We have a couple video workstation PC's in our office.
Premiere and After Effects have been crashing lately with increasing frequency - about every two minutes now.
Here is the setup:
Matrox Mini - Matrox Utility release 5.5.1
Nvidia GeForce GTX 570 - Driver release 275.33
Intel Xeon X5660 2.8 GHz processors
24 GB Ram
Adobe CS5.5, specifically...
After Effects 10.5.0.253
Windows 7 64-bit
We have two 21" LCD monitors in dual display running from the computer, and the Matrox Mini outputs a preview signal to a 15" CRT.
The crashes occur when I have After Effects and Premiere open at the same time. I am editing in a Matrox 720p29.97 timeline in Premiere. I imported several compositions from AE into Premiere through Dynamic Link and am matching audio with the animations in comps. When I switch back to AE to make an edit in the comp, After Effects generates a crash warning and then gives me the opportunity to save the project under a new name. After saving, it closes down completely. The Matrox WYSIWYG Control Panel in the system tray crashes during AE's crash, disabling the preview to the CRT from Premiere and AE. Since the Premiere sequence is a Matrox preset - in order to have output to the CRT - this freezes the timeline; the video and audio no longer play. When I save and then try to close Premiere, Premiere freezes and will not close without a force quit via the Task Manager.
In order to deal with this temporarily, I am editing in an AVCHD 720p30 sequence preset in Premiere, which doesn't send a preview feed to the CRT, obviously, since it's not a Matrox preset and the CRT is connected via the Matrox Mini. It's more than a minor inconvenience, since I use the CRT for color accuracy.
It is frustrating, since we did not have this problem until the recent CS5.5.2 update. We have tried changing drivers for the GTX 570 and changing the Matrox utility software to other versions, but no luck.
Is there a combination of GTX 570 drivers, Matrox software releases, and AE/Premiere settings that will make this work? I know there are "Known Issue" posts with Nvidia cards on Matrox's website, which include the GTX 570, but, again, this problem started with the Adobe CS5.5.2 update.
Any help here would be great, and I am willing to provide more information about the system and our crashes if it helps find a solution for the community, as I know this is not an isolated problem after reading Nvidia's, Matrox's, and Adobe's forums. I just can't find a hollistic solution on any of the individual manufacturer's forums.