5 Replies Latest reply on Dec 16, 2011 1:38 AM by Xircal

    Trouble installing Adobe Flash 11

    Binary Broke

      I have been at this four four days now. I have Windows XP, 32 bit. I have IE 8, 32 bit. I want to install Flash 11, (32 bit I assume). I have Norton 360. I have read every past post and still nothing. I have tried your Windows procedure many times. I have shut down my Norton many times ,even before I down load Flash. Here is what I get, 1; cannot connect to reliable source, . 2, I get a script error. The two errors are as follows.

      1st scrpit error is; line 115, (this line changes each time), Char; 13, Error; expected " } " , code; 0 , url; http//127.0.0.1;1442/app/_is/adobe.js

      2nd script error; line; 40 (this stays the same), Char; 9, (stays the same),  error; ' global active actionlists' is undefined., url; http//127.0.0.1;1442/app/_is/action actionlist.js

      What do you suggest next? In one post a person said there was an unchecked box in his AVG. I know AV is anti Virus, but what is G?

        • 1. Re: Trouble installing Adobe Flash 11
          Xircal Level 3

          Binary Broke wrote:

           

          I have been at this four four days now. I have Windows XP, 32 bit. I have IE 8, 32 bit. I want to install Flash 11, (32 bit I assume). I have Norton 360. I have read every past post and still nothing. I have tried your Windows procedure many times. I have shut down my Norton many times ,even before I down load Flash. Here is what I get, 1; cannot connect to reliable source, . 2, I get a script error. The two errors are as follows.

          1st scrpit error is; line 115, (this line changes each time), Char; 13, Error; expected " } " , code; 0 , url; http//127.0.0.1;1442/app/_is/adobe.js

          2nd script error; line; 40 (this stays the same), Char; 9, (stays the same),  error; ' global active actionlists' is undefined., url; http//127.0.0.1;1442/app/_is/action actionlist.js

          What do you suggest next? In one post a person said there was an unchecked box in his AVG. I know AV is anti Virus, but what is G?

           

          AVG is the name of an antivirus company. However, you have Norton.

           

          It sounds like one of the shields in Norton is blocking the Flash download. Can you follow instructions on this site to disable those first of all please: http://answers.vt.edu/kb/entry/1283

           

          Once you've done that, please proceed as follows:

           

          1. Download the Flash uninstaller from here: http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player_32bit.exe When you see the prompt, choose Save and save the file somewhere you can find it again easily. Do not choose Run.
          2. After the file downloads, close IE8.
          3. Run the uninstaller and then reboot.
          4. When the system reboots to the desktop, disable Norton again as above.
          5. Next, go to http://get.adobe.com/flashplayer/ When you see the prompt this time, choose "Run" to install it immediately. It should take you to a page which runs the animation to show that it's been installed properly. If it doesn't, click this link to check it manually: http://www.adobe.com/software/flash/about/

           

          You might want to consider installing Adobe Shockwave For Director as well. This is an enhanced version of the player and you'll need it if you play any online games where some interaction with the animation is required. You can download it from here, but disable Norton again first: http://get.adobe.com/shockwave/

          • 2. Re: Trouble installing Adobe Flash 11
            Binary Broke Level 1

            I will give this a whirl, but I dont see Flash 11 or 10 anywhere in the system. When I use your site ,I don't get a flash version as I did before. Before it was version 10.

            • 3. Re: Trouble installing Adobe Flash 11
              Binary Broke Level 1

               

              I opened Norton by right click and there is no selection as indicated buy the site you gave me. I only have , Disable smart firewall and  Disable anti-virus auto protect.

              • 4. Re: Trouble installing Adobe Flash 11
                Binary Broke Level 1

                I cannot download your uninstaller. Keep getting DNS error five zero eight dot two.  AND what is with this line through my text?

                • 5. Re: Trouble installing Adobe Flash 11
                  Xircal Level 3

                  Binary Broke wrote:

                   

                  I will give this a whirl, but I dont see Flash 11 or 10 anywhere in the system. When I use your site ,I don't get a flash version as I did before. Before it was version 10.

                   

                  I see that Norton 360 instructions differ according to the flavour you have installed. For yours, right click Norton 360 Premier Edition in the systray and select "Disable Antivirus Automatic-Protect". You'll be presented with a number of options. Choose one hour.

                   

                  In IE, Flash can be seen by clicking Tools, go to Manage Add-ons after selecting "All add-ons" in the menu ringed in red in the screenshot.

                   

                  ie_flash_player.PNG