It's hard to say without more information.
Have you tried uninstalling and reinstalling?
How fast is your processor, how much RAM do you have and how much clean, free, freshly defragmented space is on your C drive?
What operating system are you using?
If you are using a Windows computer, when did you last run a program like Advanced System Care Free to tune up your system? Even brand new computers are a mess of fragmentation and tmp files.
Have you started a project yet or does the program crash before you can? And if you have, what model of camcorder is your video coming from?
I have tried to uninstalling and reinstalling? It didnt help.
My computer is @2.80GHz (Inter(R) Core (TM) Duo CPU E7400, 4GB Ram, I installed free AVG and QQ software to keep my comp clean.
The computer is XP home edition Service pack 3
I havent used Advanced System Care Free to tune up your systembefore. Is it free and helpful? I could try.
I could start a project but not really doing editing so far, I import file from computer folders only.
Though they appear in the PM, for others, I am listing two articles, that might be useful here:
Though the first is linked in the second, I am listing it first, and separate, as it touches on programs/processes, that load at bootup, and can really get in the way of video editing. As the error appears to be a memory address, my first course of action would be to use MSCONFIG and look closely at the programs/processes, that load at bootup.
So does this mean you HAVE started a project and the program crashes AFTER you add video?
If so, please tells us what you are using as source video and which model of camcorder it is coming from.
We had Win XP and had this same type of error.
When we reimaged to Win 7, all the seemingly random "error at 0x00000000..." messages disappeared.