Sent them their form, got another email saying they want proof that I've uninstalled, proof of purchase, and then I'll have to wait 5 more business days before they'll mail a check. A check? So, add up all the jumping through hoops, delays, transit and processing time and they hold your money for 2 weeks if you cancel an order.
Dealing with these people is like dealing with an internet scam, where they make money by holding your money for weeks.
If you think that's bad, you should see how they treat legitimate license holders. If you reformat your computer, you have to spend 30 minutes on a chat line to get it activated again.
Looking forward to when I can afford a laptop fast enough to run Everything under virtualization. Then everything (including Windows) can be activated once and will never have to be re-activated. Replace your computer, no problem, just copy the VM over. Got a virus? Just go back to a restore point. But I tried this for a year and it's just too slow on current hardware...
BTW, I'm still waiting for the refund. The charge disappeared from pending in my account for days, then they sent an email saying your refund has been processed... and the charge re-appeared as posted on that date, with no refund chargeback pending. So it appears they 'accidentally' re-charged me instead of refunding. Merry Xmas, we'll keep your money safe for you.
Can you dispute the charge on your end? That's what I usually do when companies are uncooperative. Yeah my next move is to virtualize. It might prevent headaches like this.