2 Replies Latest reply on Dec 19, 2011 5:11 PM by simiphipps

    ADE shuts down when I connect my nook color.

    simiphipps

      A message appears saying ADE has stopped working.  The problem details are as follows: 

       

      Problem signature:

        Problem Event Name:                        APPCRASH

        Application Name:                             digitaleditions.exe

        Application Version:                           9.0.1131.27

        Application Timestamp:                     4b51047f

        Fault Module Name:                          ntdll.dll

        Fault Module Version:                        6.1.7601.17514

        Fault Module Timestamp:                  4ce7b96e

        Exception Code:                                  c0000005

        Exception Offset:                                0005d07e

        OS Version:                                          6.1.7601.2.1.0.256.1

        Locale ID:                                             1033

        Additional Information 1:                  07e8

        Additional Information 2:                  07e87bcdb70633819dbc9df994bb31a7

        Additional Information 3:                  29c0

        Additional Information 4:                  29c03bce7fbcde38a100f96526487d60

       

      I have deactivated and deauthorized and uninstalled ADE from my computer then cleared the recycle bin.  Reinstalled ADE and have exactly the same problem.  My OS is Windows 7.   Have been using ADE on this computer and the same Nook Color for almost a year with no issues.  What happened?  Can anybody help?  Please .........

      Thanks,

      Margaret