19 Replies Latest reply on Dec 21, 2011 7:32 AM by sahirkara1

    InDesign CS5.5 Install Freeze

    sahirkara1

      Hi Team,

       

      I am running Mac OSX 10.7.2 on my MacBook Pro 2.4GHz Intel Core 2 Duo with 4GB RAM. Have existing licensed copies of Photoshop and Illustrator CS5 running happily, with Bridge CS5, Extension Manager CS5 and so on.

       

      Downloaded InDesign CS5.5 today with the intention of running it as a Trial copy, direct from Download Assistant. Ran the Install package from the .dmg and selected to install all components. All seemed normal but around 37% when installing Fonts Recommended, the install package hangs and the machine freezes. No way to Force Quit from Finder, and had to pull the plug via the power button. Upon re-boot, some of the packages appear in Applications but obviously incompletely. None function. I have uninstalled via Utilities/Uninstall Adobe InDesign CS5.5  and have no re-tried the process three times. Each time, I selected various combinations of components to install or not install, at the beginning of the installation process. Each time, the same result.

       


      What am I doing wrong?

      Cheers!

        • 1. Re: InDesign CS5.5 Install Freeze
          Peter Spier Most Valuable Participant (Moderator)

          First, how long did you wait for the installer? I've seen what looks like a hang resume after 15 or 20 minutes.

           

          Secon, you should uninstall again, the run the clean tool before trying to reinstall. Resolve installation problems with CS5 Cleaner Tool

          • 2. Re: InDesign CS5.5 Install Freeze
            sahirkara1 Level 1

            Peter,

             

            Thanks for your help. I ran the CS5 Cleaner tool which removed Photoshop and Illustrator, Extension Manager etc etc.

             

            I ran the Installer for InDesign again and it froze again at the 'Installing Fonts Required' stage. I left it for a couple of hours (whilst I was away from the screen wrapping gifts!) and it hadn't progressed any further. The machine was left on and there were no energy saving interruptions. The system clock had also frozen at 20:15 (the time it started) and the time was at that point 21:55.


            Anything else I could try?

             

            Cheers, best wishes.

            Sahir

            • 3. Re: InDesign CS5.5 Install Freeze
              Peter Spier Most Valuable Participant (Moderator)

              Try downloading again. You might want to try a different browser when you do.

              • 4. Re: InDesign CS5.5 Install Freeze
                sahirkara1 Level 1

                Thanks Peter,

                 

                Is there any other way to download than via Adobe Download Assistant? I tried to download in the 'conventional' way via Safari before that but every link I can find is just a link to download the Download Assistant .dmg..!

                 

                Cheers,

                Sahir

                • 5. Re: InDesign CS5.5 Install Freeze
                  John Hawkinson Level 5

                  Downloaded InDesign CS5.5 today with the intention of running it as a Trial copy, direct from Download Assistant. Ran the Install package from the .dmg and selected to install all components. All seemed normal but around 37% when installing Fonts Recommended, the install package hangs and the machine freezes. No way to Force Quit from Finder, and had to pull the plug via the power button.

                  You should be able to find it in Activity Monitor and kill it from there.

                   

                  I would look at the installation logfiles. ~/Library/Logs/PDApp.log, and /Library/Logs/Adobe/Installers/Adobe InDesign DATE.gz; the latter you will have to uncompress to examine. Adobe also has a log analysis tool.

                   

                  That should tell you how far it got and what it was hung up on.

                   

                   

                  I ran the Installer for InDesign again and it froze again at the 'Installing Fonts Required' stage. I left it for a couple of hours (whilst I was away from the screen wrapping gifts!) and it hadn't progressed any further. The machine was left on and there were no energy saving interruptions. The system clock had also frozen at 20:15 (the time it started) and the time was at that point 21:55.

                  No application should be able to force the operating system to crash. Sounds like an OS bug or a hardware bug. Yikes.

                  Check Console.app.

                  • 6. Re: InDesign CS5.5 Install Freeze
                    Peter Spier Most Valuable Participant (Moderator)

                    I can't seem to find a direct link, either. Sorry.

                    • 7. Re: InDesign CS5.5 Install Freeze
                      John Hawkinson Level 5

                      Download errors are vanishly unlikely. The operating system verifies checksums on the DMG before it opens. If the DMG opens, its fine.

                      • 8. Re: InDesign CS5.5 Install Freeze
                        John Hawkinson Level 5

                        I can't seem to find a direct link, either. Sorry.

                        See http://kb2.adobe.com/cps/526/cpsid_52698.html#main_Download_the_Acrobat_trial_directly

                        though it might be obsolete.

                        • 9. Re: InDesign CS5.5 Install Freeze
                          sahirkara1 Level 1

                          John,

                           

                          Console.app from that exact install attempt looks like this:

                           

                           

                          20/12/2011 20:12:02.819 Adobe AIR Installer: Runtime Installer begin with version 2.5.1.17750 on Mac OS 10.7.2 x86

                          20/12/2011 20:12:02.819 Adobe AIR Installer: Commandline is: -silent -eulaAccepted DesktopPreviewer.air

                          20/12/2011 20:12:02.819 Adobe AIR Installer: Installed runtime (3.1.0.4880) located at /Library/Frameworks/Adobe AIR.framework

                          20/12/2011 20:12:03.094 Adobe AIR Installer: Invoking Application Installer for combined install

                          20/12/2011 20:12:03.097 Adobe AIR Installer: Launching subprocess with commandline /Volumes/Adobe InDesign CS5.5/Adobe InDesign CS5.5/payloads/AdobeContentViewer-mul/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/Volumes/Adobe InDesign CS5.5/Adobe InDesign CS5.5/payloads/AdobeContentViewer-mul/Adobe AIR Installer.app/Contents/Frameworks" -silent -withRuntime -url -eulaAccepted file:///Volumes/Adobe%20InDesign%20CS5.5/Adobe%20InDesign%20CS5.5/payloads/AdobeContentVi ewer-mul/DesktopPreviewer.air

                          20/12/2011 20:12:03.484 Adobe AIR Application Installer: Application Installer begin with version 2.5.1.17750 on Mac OS 10.7.2 x86

                          20/12/2011 20:12:03.484 Adobe AIR Application Installer: Commandline is: -runtime "/Volumes/Adobe InDesign CS5.5/Adobe InDesign CS5.5/payloads/AdobeContentViewer-mul/Adobe AIR Installer.app/Contents/Frameworks" -silent -withRuntime -url -eulaAccepted file:///Volumes/Adobe%20InDesign%20CS5.5/Adobe%20InDesign%20CS5.5/payloads/AdobeContentVi ewer-mul/DesktopPreviewer.air

                          20/12/2011 20:12:03.485 Adobe AIR Application Installer: Installed runtime (3.1.0.4880) located at /Library/Frameworks/Adobe AIR.framework

                          20/12/2011 20:12:03.836 com.apple.backupd: Starting standard backup

                          20/12/2011 20:12:04.142 Adobe AIR Application Installer: Unpackaging file:///Volumes/Adobe%20InDesign%20CS5.5/Adobe%20InDesign%20CS5.5/payloads/AdobeContentVi ewer-mul/DesktopPreviewer.air to /private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/0/TemporaryItems/FlashTmp0

                          20/12/2011 20:12:05.640 com.apple.backupd: Error -35 while resolving alias to backup target

                          20/12/2011 20:12:05.000 kernel: nspace-handler-set-snapshot-time: 1324411927

                          20/12/2011 20:12:07.940 Adobe AIR Application Installer: Application signature verified

                          20/12/2011 20:12:07.951 Adobe AIR Application Installer: Unpackaging/validation complete

                          20/12/2011 20:12:07.962 Adobe AIR Application Installer: No app located for appID 'com.adobe.dmp.contentviewer' and pubID ''

                          20/12/2011 20:12:07.976 Adobe AIR Application Installer: Converting unpackaged application to a native installation package in /private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/0/TemporaryItems/FlashTmp1

                          20/12/2011 20:12:08.954 Adobe AIR Application Installer: Native installation package creation succeeded

                          20/12/2011 20:12:08.957 Adobe AIR Application Installer: Starting silent app installation to /Applications/Adobe. Installing app com.adobe.dmp.contentviewer version 1.4.0 using the source file at file:///Volumes/Adobe%20InDesign%20CS5.5/Adobe%20InDesign%20CS5.5/payloads/AdobeContentVi ewer-mul/DesktopPreviewer.air

                          20/12/2011 20:12:08.958 Adobe AIR Application Installer: Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: App already exists" errorID=5007]

                          20/12/2011 20:12:09.028 Adobe AIR Application Installer: Application Installer end with exit code 7

                          20/12/2011 20:12:09.183 Adobe AIR Installer: Subprocess app installer failed (-1)

                          20/12/2011 20:12:09.186 Adobe AIR Installer: Runtime Installer end with exit code 7

                          20/12/2011 20:12:15.910 com.apple.backupd: Backup failed with error: 19

                          20/12/2011 20:12:53.861 helpd: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.

                          20/12/2011 20:12:53.862 helpd: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.

                          20/12/2011 20:12:53.882 com.apple.backupd: Starting standard backup

                          20/12/2011 20:12:54.059 com.apple.backupd: Error -35 while resolving alias to backup target

                          20/12/2011 20:12:54.000 kernel: nspace-handler-set-snapshot-time: 1324411976

                          20/12/2011 20:13:04.072 com.apple.backupd: Backup failed with error: 19

                          20/12/2011 20:13:16.289 fontd: file bookmark for ACaslonPro-Regular.otf doesn't match

                          20/12/2011 20:13:16.290 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:04 +0000 2:2011-12-20 20:13:15 +0000)

                          20/12/2011 20:13:16.296 fontd: file bookmark for ACaslonPro-BoldItalic.otf doesn't match

                          20/12/2011 20:13:16.297 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:00 +0000 2:2011-12-20 20:13:15 +0000)

                          20/12/2011 20:13:16.301 fontd: file bookmark for ACaslonPro-Semibold.otf doesn't match

                          20/12/2011 20:13:16.302 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:04 +0000 2:2011-12-20 20:13:15 +0000)

                          20/12/2011 20:13:16.315 fontd: file bookmark for ACaslonPro-Bold.otf doesn't match

                          20/12/2011 20:13:16.319 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:22:59 +0000 2:2011-12-20 20:13:15 +0000)

                          20/12/2011 20:13:16.336 fontd: file bookmark for ACaslonPro-Italic.otf doesn't match

                          20/12/2011 20:13:16.337 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:00 +0000 2:2011-12-20 20:13:15 +0000)

                          20/12/2011 20:13:20.826 fontd: file bookmark for AdobeFangsongStd-Regular.otf doesn't match

                          20/12/2011 20:13:20.827 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:08 +0000 2:2011-12-20 20:13:20 +0000)

                          20/12/2011 20:13:20.829 fontd: file bookmark for ACaslonPro-SemiboldItalic.otf doesn't match

                          20/12/2011 20:13:20.830 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:04 +0000 2:2011-12-20 20:13:18 +0000)

                          20/12/2011 20:13:21.380 fontd: RemoveFileNodeFromPool: File Node doesn't match.  (current = 47, removing 407)

                          20/12/2011 20:13:21.382 fontd: RemoveFileNodeFromPool: File Node doesn't match.  (current = 47, removing 426)

                          20/12/2011 20:13:24.742 fontd: file bookmark for AdobeFanHeitiStd-Bold.otf doesn't match

                          20/12/2011 20:13:24.743 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:09 +0000 2:2011-12-20 20:13:22 +0000)

                          20/12/2011 20:13:24.749 fontd: file bookmark for AdobeGothicStd-Bold.otf doesn't match

                          20/12/2011 20:13:24.750 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:09 +0000 2:2011-12-20 20:13:23 +0000)

                          20/12/2011 20:13:24.763 fontd: file bookmark for AdobeHeitiStd-Regular.otf doesn't match

                          20/12/2011 20:13:24.764 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:12 +0000 2:2011-12-20 20:13:24 +0000)

                          20/12/2011 20:13:40.262 fontd: file bookmark for MinionPro-BoldCnIt.otf doesn't match

                          20/12/2011 20:13:40.263 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:36 +0000)

                          20/12/2011 20:13:40.264 fontd: file bookmark for KozGoPr6N-Light.otf doesn't match

                          20/12/2011 20:13:40.266 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:17 +0000 2:2011-12-20 20:13:30 +0000)

                          20/12/2011 20:13:40.266 fontd: file bookmark for CooperBlackStd-Italic.otf doesn't match

                          20/12/2011 20:13:40.267 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.268 fontd: file bookmark for OCRAStd.otf doesn't match

                          20/12/2011 20:13:40.269 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.270 fontd: file bookmark for KozMinPr6N-Regular.otf doesn't match

                          20/12/2011 20:13:40.271 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:36 +0000)

                          20/12/2011 20:13:40.271 fontd: file bookmark for TrajanPro-Regular.otf doesn't match

                          20/12/2011 20:13:40.272 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.274 fontd: file bookmark for MinionPro-BoldCn.otf doesn't match

                          20/12/2011 20:13:40.274 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:36 +0000)

                          20/12/2011 20:13:40.275 fontd: file bookmark for PrestigeEliteStd-Bd.otf doesn't match

                          20/12/2011 20:13:40.276 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.277 fontd: file bookmark for TektonPro-BoldExt.otf doesn't match

                          20/12/2011 20:13:40.278 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.278 fontd: file bookmark for BlackoakStd.otf doesn't match

                          20/12/2011 20:13:40.279 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.282 fontd: file bookmark for StencilStd.otf doesn't match

                          20/12/2011 20:13:40.282 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.282 fontd: file bookmark for LithosPro-Regular.otf doesn't match

                          20/12/2011 20:13:40.283 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:36 +0000)

                          20/12/2011 20:13:40.283 fontd: file bookmark for NuevaStd-BoldCond.otf doesn't match

                          20/12/2011 20:13:40.284 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.285 fontd: file bookmark for NuevaStd-CondItalic.otf doesn't match

                          20/12/2011 20:13:40.286 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.286 fontd: file bookmark for CooperBlackStd.otf doesn't match

                          20/12/2011 20:13:40.287 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.287 fontd: file bookmark for OratorStd.otf doesn't match

                          20/12/2011 20:13:40.288 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.288 fontd: file bookmark for MinionPro-Semibold.otf doesn't match

                          20/12/2011 20:13:40.289 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.290 fontd: file bookmark for TektonPro-BoldCond.otf doesn't match

                          20/12/2011 20:13:40.291 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.292 fontd: file bookmark for ChaparralPro-Regular.otf doesn't match

                          20/12/2011 20:13:40.293 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.293 fontd: file bookmark for TektonPro-BoldObl.otf doesn't match

                          20/12/2011 20:13:40.294 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.294 fontd: file bookmark for TrajanPro-Bold.otf doesn't match

                          20/12/2011 20:13:40.295 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.295 fontd: file bookmark for KozMinPr6N-ExtraLight.otf doesn't match

                          20/12/2011 20:13:40.296 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:20 +0000 2:2011-12-20 20:13:33 +0000)

                          20/12/2011 20:13:40.299 fontd: file bookmark for MinionPro-MediumIt.otf doesn't match

                          20/12/2011 20:13:40.299 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.301 fontd: file bookmark for BirchStd.otf doesn't match

                          20/12/2011 20:13:40.301 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.302 fontd: file bookmark for AGaramondPro-BoldItalic.otf doesn't match

                          20/12/2011 20:13:40.303 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.304 fontd: file bookmark for NuevaStd-Cond.otf doesn't match

                          20/12/2011 20:13:40.304 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.305 fontd: file bookmark for LithosPro-Black.otf doesn't match

                          20/12/2011 20:13:40.306 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:36 +0000)

                          20/12/2011 20:13:40.306 fontd: file bookmark for OratorStd-Slanted.otf doesn't match

                          20/12/2011 20:13:40.307 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.308 fontd: file bookmark for KozMinPr6N-Light.otf doesn't match

                          20/12/2011 20:13:40.308 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:22 +0000 2:2011-12-20 20:13:35 +0000)

                          20/12/2011 20:13:40.309 fontd: file bookmark for PoplarStd.otf doesn't match

                          20/12/2011 20:13:40.309 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.311 fontd: file bookmark for KozGoPr6N-Bold.otf doesn't match

                          20/12/2011 20:13:40.311 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:14 +0000 2:2011-12-20 20:13:27 +0000)

                          20/12/2011 20:13:40.312 fontd: file bookmark for AGaramondPro-Regular.otf doesn't match

                          20/12/2011 20:13:40.312 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.313 fontd: file bookmark for AdobeKaitiStd-Regular.otf doesn't match

                          20/12/2011 20:13:40.313 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.315 fontd: file bookmark for NuevaStd-BoldCondItalic.otf doesn't match

                          20/12/2011 20:13:40.315 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.315 fontd: file bookmark for KozGoPr6N-Medium.otf doesn't match

                          20/12/2011 20:13:40.316 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:18 +0000 2:2011-12-20 20:13:30 +0000)

                          20/12/2011 20:13:40.317 fontd: file bookmark for GiddyupStd.otf doesn't match

                          20/12/2011 20:13:40.317 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.318 fontd: file bookmark for MesquiteStd.otf doesn't match

                          20/12/2011 20:13:40.319 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:36 +0000)

                          20/12/2011 20:13:40.319 fontd: file bookmark for KozGoPr6N-Regular.otf doesn't match

                          20/12/2011 20:13:40.320 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:19 +0000 2:2011-12-20 20:13:31 +0000)

                          20/12/2011 20:13:40.320 fontd: file bookmark for KozGoPr6N-ExtraLight.otf doesn't match

                          20/12/2011 20:13:40.321 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:15 +0000 2:2011-12-20 20:13:28 +0000)

                          20/12/2011 20:13:40.322 fontd: file bookmark for ChaparralPro-Italic.otf doesn't match

                          20/12/2011 20:13:40.323 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.325 fontd: file bookmark for BrushScriptStd.otf doesn't match

                          20/12/2011 20:13:40.326 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.326 fontd: file bookmark for KozGoPr6N-Heavy.otf doesn't match

                          20/12/2011 20:13:40.327 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:17 +0000 2:2011-12-20 20:13:29 +0000)

                          20/12/2011 20:13:40.328 fontd: file bookmark for MinionPro-Medium.otf doesn't match

                          20/12/2011 20:13:40.328 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:36 +0000)

                          20/12/2011 20:13:40.329 fontd: file bookmark for KozMinPr6N-Bold.otf doesn't match

                          20/12/2011 20:13:40.329 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:19 +0000 2:2011-12-20 20:13:32 +0000)

                          20/12/2011 20:13:40.329 fontd: file bookmark for KozMinPr6N-Heavy.otf doesn't match

                          20/12/2011 20:13:40.330 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:21 +0000 2:2011-12-20 20:13:34 +0000)

                          20/12/2011 20:13:40.330 fontd: file bookmark for HoboStd.otf doesn't match

                          20/12/2011 20:13:40.331 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:14 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.331 fontd: file bookmark for MinionPro-SemiboldIt.otf doesn't match

                          20/12/2011 20:13:40.332 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.333 fontd: file bookmark for AGaramondPro-Bold.otf doesn't match

                          20/12/2011 20:13:40.333 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.335 fontd: file bookmark for CharlemagneStd-Bold.otf doesn't match

                          20/12/2011 20:13:40.336 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.336 fontd: file bookmark for RosewoodStd-Regular.otf doesn't match

                          20/12/2011 20:13:40.337 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:40.338 fontd: file bookmark for ChaparralPro-Bold.otf doesn't match

                          20/12/2011 20:13:40.339 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.340 fontd: file bookmark for ChaparralPro-BoldIt.otf doesn't match

                          20/12/2011 20:13:40.341 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.341 fontd: file bookmark for AGaramondPro-Italic.otf doesn't match

                          20/12/2011 20:13:40.342 fontd:    prop NSURLContentModificationDateKey differs (1:2011-12-20 17:23:13 +0000 2:2011-12-20 20:13:26 +0000)

                          20/12/2011 20:13:40.343 fontd: file bookmark for TektonPro-Bold.otf doesn't match

                          20/12/2011 20:13:40.343 fontd:    prop NSURLContentModificationDateKey differs (1:2011-10-21 15:22:03 +0000 2:2011-12-20 20:13:37 +0000)

                          20/12/2011 20:13:43.923 com.apple.backupd: Starting standard backup

                          20/12/2011 20:13:44.036 com.apple.backupd: Error -35 while resolving alias to backup target

                          20/12/2011 20:13:44.000 kernel: nspace-handler-set-snapshot-time: 1324412026

                          20/12/2011 21:55:43.000 bootlog: BOOT_TIME 1324418143 0

                          20/12/2011 21:56:25.000 kernel: Darwin Kernel Version 11.2.0: Tue Aug  9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64

                          20/12/2011 21:56:25.000 kernel: vm_page_bootstrap: 941487 free pages and 33361 wired pages

                           

                           

                           

                          Any chance you could interpret it for me, please? Got me alarmed, particularly if there's an OS bug or hardware issue I'm not aware of!!

                           

                          Cheers, Sahir

                          • 10. Re: InDesign CS5.5 Install Freeze
                            John Hawkinson Level 5

                            That's really too long for the forum. Next time please use http://pastebin.com/ and post a link.

                            I don't see anything in there that looks significant, sorry.

                             

                             

                            Any chance you could interpret it for me, please? Got me alarmed, particularly if there's an OS bug or hardware issue I'm not aware of!!

                            Well, bugs are bugs, be they Adobe or Apple or Intel. Not sure why one is more alarming than another. Definitely we have somebody's bug here, otherwise the installer would have just worked.

                            • 11. Re: InDesign CS5.5 Install Freeze
                              Peter Spier Most Valuable Participant (Moderator)

                              Did you try unchecking the install fonts box? It seems unhappy with them to me (but Ihave no experience reading thes logs). You should be able to install them normally by extracting from the disk image later, I think (and dollars to donuts most or all of them are already installed withteh earlier apps.)

                              • 12. Re: InDesign CS5.5 Install Freeze
                                sahirkara1 Level 1

                                John,

                                 

                                Apologies, I wasn't aware of http://pastebin.com and will do in future. Incidentally I have just tried to reinstall Photoshop CS5.1 from the Download Assistant (I intended to just use my previous serial) and it has just done exactly the same thing - hang during Font installation. Crap, well that's just made my evening a whole lot longer.. does anybody know of a direct download link for PS CS5 please?

                                 

                                 

                                Peter,

                                 

                                I tried unchecking Font installation on both PS and InDesign installs.

                                 

                                Shame that we can't identify the cause of the bug, but it doesn't look like CS5.5 is coming my way any time soon..!

                                 

                                 

                                Cheers, Sahir

                                • 13. Re: InDesign CS5.5 Install Freeze
                                  Peter Spier Most Valuable Participant (Moderator)

                                  I'm afraid Mac installer issues are out of my comfort zone, so I'll defer to John at this point.

                                  • 14. Re: InDesign CS5.5 Install Freeze
                                    sahirkara1 Level 1

                                    John,

                                     

                                     

                                    Incidentally here is the .log from the Photoshop install I just attempted: http://pastebin.com/Z7K6yRh9

                                     

                                    Does it give us any clues?

                                     

                                    Cheers, appreciate your help. Sahir

                                    • 15. Re: InDesign CS5.5 Install Freeze
                                      John Hawkinson Level 5
                                      Does it give us any clues?

                                      No smoking guns, but a few clues.

                                       

                                      It is incomplete, for one thing. It ought to end with:

                                       

                                      ------------------------------------- Summary ---------------------------------

                                      - 0 fatal error(s), 1 error(s), 10 warning(s)

                                       

                                      or somesuch. Of course, we know it doesn't complete, so I guess that's not a surprise.

                                       

                                      There are no errors, and the 3 warnings it sees do not look like cause for concern. Though they do suggest you might be tryinig to install an en_US version on an en_GB system? That should not cause a problem, and warnings are not fatal (indeed, neither are errors, usually).

                                       

                                      The last thing in the log is an attempt to install payload E39A5ABD-516B-46F9-A042-694BBA6A4E08. From the top of the file, we learn that is:

                                       

                                      {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0: 13 (0,1)

                                       

                                      This encourages us to think Peter's theory about fonts is a good one.

                                       

                                      So, I guess, things to try:

                                       

                                      1. Make sure that your font folder are writable by the installer and have correct permissions

                                      2. Remove any third-party font-related add-ons, such as Suitcase Fusion, etc.

                                      3. Remove all non-system Fonts, and see if the installer works

                                      4. Try Disk Utilities' "Repair Permissions," even though it's usually a useless waste of time.

                                       

                                      Good luck! I haven't seen this problem before. (You could also google it, I guess).

                                       

                                      Another approach would be to uninstall all of Creative Suite, run the Creative Suite  Cleaner Tool, and try to reinstall. Hmm, you tried that. Did you ensure that any leftover Adobe folders in /Applications were removed? Sometimes, if they are left behind, and the cleaner tool removes the record of their existence, they can interefere with the installer when it tries to write to things that already exist.

                                      • 16. Re: InDesign CS5.5 Install Freeze
                                        John Hawkinson Level 5

                                        Also: try with a different user account.

                                        • 17. Re: InDesign CS5.5 Install Freeze
                                          sahirkara1 Level 1

                                          John,

                                           

                                          Thanks so much for your assistance. Changing user accounts didn't seem to make much difference, nor repairing permissions or removing all non-system fonts.

                                           

                                          I found this advice http://forums.adobe.com/thread/902743?start=0&tstart=0 and have been able to install using Safe Mode. Very strange!- problem with my machine?!

                                           

                                          Cheers anyway

                                          Sahir

                                          • 18. Re: InDesign CS5.5 Install Freeze
                                            John Hawkinson Level 5

                                            Ah, search to the rescue! Sometimes it's too easy to forget to search for others' solutions to problems and one tends to debug from first principles.

                                             

                                            I don't know a lot about Safe Boot...did you have any anti-virus software installed, by any chance?

                                             

                                            Apple's What is Safe Boot? suggests it does do a few font-related things, some of which are temporary and some of which are not:

                                             

                                            • It disables all fonts other than those in /System/Library/Fonts (Mac OS X v10.4 or later).
                                            • It moves to the Trash all font caches normally stored in /Library/Caches/com.apple.ATS/(uid)/ , where (uid) is a user ID number such as 501 (Mac OS X v10.4 or later).

                                             

                                            I wonder what it was. Anyhow, good luck. Don't forget to take the updates!

                                            • 19. Re: InDesign CS5.5 Install Freeze
                                              sahirkara1 Level 1

                                              John Hawkinson wrote:

                                               

                                               

                                              I don't know a lot about Safe Boot...did you have any anti-virus software installed, by any chance?

                                               

                                              John,

                                               

                                              You nailed it! I installed some extra components using the Installer package once I had rebooted into normal OSX, and tried uninstalling Sophos Antivirus just out of curiosity. Et voila!!- installed without a hitch. And I have since re-installed Photoshop CS5.1 again.

                                               

                                              Hope this helps somebody with a trusty Google search in the future.

                                               

                                               

                                              Nice one John, Merry Christmas,

                                              Sahir