1 Reply Latest reply: Mar 27, 2012 3:08 AM by Steve Grisetti RSS

    How can I solve Mac installation issues?

    Steve Grisetti CommunityMVP
    Steve Grisetti Apr 25, 2014 10:24 AM

      First, make sure that you've downloaded or are using the Mac installation disk or file! (The box includes several discs, so make sure you're using the right set.)

       

      Also, if you are installing on OSX Mavericks, download and install this Adobe fix.

      http://download.adobe.com/pub/adobe/premiereel/mac/Premiere_Elements_10_Installer_Fix.dmg

       

      But if you're still having problems, check out this helpful knowledge base solution.

      http://kb2.adobe.com/cps/925/cpsid_92579.html

      • 3659 Views
      • Tags:
        • 1. Re: How can I solve Mac installation issues?
          Steve Grisetti CommunityMVP
          Steve Grisetti Mar 27, 2012 3:08 AM (in response to Steve Grisetti)

          A couple of other tricks that seem to solve many Mac installation issues:

           

          1) Go to the Adobe site and install the latest versions of Acrobat Reader and Adobe Air.

           

          2) Delete corrupted fonts.

           

          With the Finder open, select Go/To Applications and open the Font Book.

           

          In the Font Book, select all fonts and, from the File menu, select Validate Font. Delete any that appear to be corrupted or troublesome.

           

          You'll be amazed how many issues this resolves!