1 Reply Latest reply on Mar 27, 2012 3:08 AM by Steve Grisetti

    How can I solve Mac installation issues?

    Steve Grisetti Adobe Community Professional

      First, make sure that you've downloaded or are using the Mac installation disk or file! (The box includes several discs, so make sure you're using the right set.)

       

      Also, if you are installing on OSX Mavericks, download and install this Adobe fix.

      http://download.adobe.com/pub/adobe/premiereel/mac/Premiere_Elements_10_Installer_Fix.dmg

       

      But if you're still having problems, check out this helpful knowledge base solution.

      http://kb2.adobe.com/cps/925/cpsid_92579.html

        • 1. Re: How can I solve Mac installation issues?
          Steve Grisetti Adobe Community Professional

          A couple of other tricks that seem to solve many Mac installation issues:

           

          1) Go to the Adobe site and install the latest versions of Acrobat Reader and Adobe Air.

           

          2) Delete corrupted fonts.

           

          With the Finder open, select Go/To Applications and open the Font Book.

           

          In the Font Book, select all fonts and, from the File menu, select Validate Font. Delete any that appear to be corrupted or troublesome.

           

          You'll be amazed how many issues this resolves!