Welcome to our community, Wendy
Unfortunately, although this forum name is Installation/Licensing, it's really for these issues as related to Adobe Captivate. Not just any Adobe product.
I do understand Adobe has created a new forum for general issues related to installing and whatnot. It may be found here:
So you might try clicking that link above and posting your issue there.
Sorry we couldn't help you here, but best of luck to you with solving your issue! Rick