What model of camcorder is your video coming from and what format is it?
When you set up your Premiere Elements project, which settings did you select? If you've selected the ideal format for your video, there will not be red lines above the clips when you place them on your timeline.
Is this the case with your project?
For the program hanging, or crashing, see this ARTICLE, and if the first part does not help, see the various links down that thread.
Also, knowing what you are editing, per Steve's questions, will be very useful.
I have the same problem.
I have read as many posts on the subject as I can find. I have a Toshiba Satilite L500, Core 2,4 GRam, Windows 7 Premium Home. Just purchased and downloaded the PE10.
I have updated the latest Intel chip set video drivers, update all other software and drivers.
The program runs for a few minutes but as soon as I start to populate the timeline board I get a message the Adobe PE is no longer working.
I must say, with all I have read so far this product seems to be a long way from shrink wrap.
Once again, we can not help you unless you answer our questions and we know what we're dealing with.
Also, please don't hijack a thread unless you know for certain your situation is identical to the original posters and that you are using the same video format, settings, operating system, etc. Otherwise, these threads can get very confusing!
Sorry guys - too busy enjoying the holidays. Thanks for responding.
Steve - the files are .mov from a Canon SX40 HS. However, I experienced this problem in Elements 9 with files from a Panasonic Lumix. The settings were changed by PSE when I loaded the files. So I assume they are compatible.
No red lines for sure.
My apologies I thought I had answered all of the questions. I see the format issue was unanswered. The format is HDDV which I assume is MP4. The start up tests were done using a Pentax W90 camera. I simply chose to let the software determine the format and correct it but I did choose the right one in the options.
My comment about "not ready for shrink wrap" might be a little unfair but the software seems volitile and not very robust or forgiving. There is no message to inform you of a wrong format or any problems. It simply shuts down after transfering the last clip. It doesn't even seem to matter how many you put on the timeline.
In other words it sound like the same problem. Unfortunatly I'm working with an onboard Intel chip set which I believe is the same the Dell in the original post. I would gladly buy a new computer if the chip set is the problem.
You say PSE (Photoshop Elements) changed settings when you loaded the file?
Is this not a movie file that you're editing in Premiere Elements?
I believe the message I got when I transferred the files from the Organiser was along the lines of ' optimising settings for file format'. Yes, it is a movie file.
I may have left the impression that I'm trying to edit a movie file in Elements 10. Not so. I'm having this problem with Premiere Elements 10.
The .mov file is generated from the Canon digital camera.
I have also realised that I was experiencing this problem with Premiere Elements 9 with files from a Sony Handicam - DCR-HC20. I had hoped it would be solved when I upgraded to v10. It seems not.
Hope that clears up any confusion.
Have also worked through all the suggestions in Bill's article without any success.
I guess it's goodbye Photoshop Premiere Elements and hello PowerDirector.