One of my colleagues when leaving the company uninstalled Frame 9 and Adobe Professional 8 on her system without deactivating the license. Now, we would like to reuse the license for the new hire but are unable to do so because the license is not yet "released".
These were soft licenses, not boxed versions. When we contacted Adobe Support, we were told that we need to send the PDF license copy, which we now no longer have (although we have the license number in our records). Is there any way we can reuse this license?
Hi, it's definitely possible to move Adobe software between computers but you do need to deactivate it first
If you haven't done that, perhaps one simple solution would just be to reinstall the software on the same machine, then deactivate and uninstall
Otherwise, only Adobe customer support can reset an inaccessible activation, to my knowledge