1 Reply Latest reply on Jan 19, 2012 9:48 AM by ProDesignTools

    Need help transferring FrameMaker and Adobe Professional License

    nishmvk

      One of my colleagues when leaving the company uninstalled Frame 9 and Adobe Professional 8 on her system without deactivating the license. Now, we would like to reuse the license for the new hire but are unable to do so because the license is not yet "released".

       

      These were soft licenses, not boxed versions. When we contacted Adobe Support, we were told that we need to send the PDF license copy, which we now no longer have (although we have the license number in our records). Is there any way we can reuse this license?

       

      Thanks,

       

      nishmvk