9 Replies Latest reply on Jun 7, 2012 8:53 AM by Ken G. Rice

ZIP file issues

DanRossdeutscher Dec 30, 2011 9:29 AM

I uploaded a zip file with a bunch of files in it. It shows that I have space being used but I can't see the zip file. How would I go about deleting it or being able to see it?

1. Re: ZIP file issues

kstewart1104 Dec 31, 2011 3:58 PM (in response to DanRossdeutscher)

Try logging out and logging back in to see if the ZIP file shows up. If not, please let us know what OS and browser you are on and the team will look into the issue. Thanks!

Kevin
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2. Re: ZIP file issues

DanRossdeutscher Jan 2, 2012 9:00 PM (in response to kstewart1104)

I logged out and then back in. I still had the same issue. I am on Mac OS X version 10.6 and I am using Safari 5.1. Thanks for your help!
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3. Re: ZIP file issues

Ken G. Rice Jan 3, 2012 11:15 AM (in response to DanRossdeutscher)
Dan,

A few more questions:
How large is the zip file you uploaded?
Did you upload the file to 'My files' or to a collection (folder)?
How many other files are in the collection you uploaded to?

I would like to follow up with you directly if possible to see the issue via secure screen sharing using Adobe Connect. My email is kenrice@adobe.com.

Thanks.

Ken Rice
Quality Engineer
Adobe Systems
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4. Re: ZIP file issues

DanRossdeutscher Jan 3, 2012 12:33 PM (in response to Ken G. Rice)
Ken,

The file size is 1.2 GB.
I uploaded it to a collection folder.
This was the only file in the collection

I deleted the collection folder because I didn't see the file. The account shows that the space is still being used even though I deleted the folder. I sent an Adobe Connect request to your email account.

Thanks for your help,

Dan Rossdeutscher
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5. Re: ZIP file issues

Profisatz Jun 5, 2012 12:46 PM (in response to Ken G. Rice)

Hiho,

same problem here: ZIP not visible but seems to eat memory.

- ZIP-File 180,5 MB (3x PDF/X3 printing data)
- MAC OS 10.7.4
- Browser Safari 5.1.7

Is it save at the current state of creative cloud to deliver printing pdf/X3 in original format without zipping?

Two weeks ago i had problems and lost money because of damaged data after the printhouse downloaded (and they delivered that crap directly to my customer) my unzipped pdf file from creative cloud.

cheers
Bianca
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6. Re: ZIP file issues

jdaveprill Jun 5, 2012 4:16 PM (in response to Profisatz)

I have had the exact same issue, I tried uploading a 1.5GB Zip File. It sat there saying it was uploading for hours, finally I figured something must be wrong so I closed out the browser (Chrome). Then the next time I opened cloud back up it still shows that the space is allocated. So I deleted, then "permanently deleted" all the files and folder I had in Cloud, nothing changed.
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7. Re: ZIP file issues

Ken G. Rice Jun 5, 2012 5:55 PM (in response to jdaveprill)

@ Profisatz and @jdaveprill - Would each of you please email me your Adobe ID email at kenrice@adobe.com so we can investigate.
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8. Re: ZIP file issues

ivo.nieth Jun 7, 2012 4:41 AM (in response to Ken G. Rice)

I could use some help on this one too. Trying to upload zip files has been very problematic. After several tries, some of them seem to show up eventually. But, it seems the files are still being put somewhere since the 20 Gig continues to fill up.
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9. Re: ZIP file issues

Ken G. Rice Jun 7, 2012 8:53 AM (in response to ivo.nieth)

@ivo.nieth - Please email me your Adobe ID email at kenrice@adobe.com.
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