2 Replies Latest reply: Jan 6, 2012 12:31 PM by fashionrisk1 RSS

    Adobe Acrobat X - an internal error has occured

    fashionrisk1 Community Member

      I'm having a very difficult time solving a Acrobat X Pro problem that started occuring on Dec 30., hope some one can help!

       

      I'm running Windows 7, 64bit OS with all the recent updates to the OS.  Acrobat X is installed with 10.1.1 installed (that latest version that the installer grabs).

       

      I can't launch the Acrobat application OR open any .PDF file - I get an error dialog that says: 1-1-2012 8-27-25 PM.png

       

      Followed by a Fatal Error dialog.

       

      I can't open the application at all!  I've tried restoring the system (to October!), didn't work.  I've uninstalled and reinstalled Acrobat X - that didn't work.

       

      I can't find a KB article that discusses manual uninstallation, so I have to guess that the acrobat uninstaller is doing it's thing.

       

      Any ideas?  All other allplications seem to be working normally, this is very strange for sure.

       

      Thanks all!

       

       

       

       

       

       

      I was able to grab system info from Photoshop CS5 as follows:

       

      Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:15, Model:6, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3

      Physical processor count: 4

      Processor speed: 3191 MHz

      Built-in memory: 7166 MB

      Free memory: 5251 MB

      Memory available to Photoshop: 6289 MB

      Memory used by Photoshop: 71 %

      Image tile size: 128K

      Image cache levels: 4

      Display: 2

      Display Bounds:=  top: 0, left: -1280, bottom: 1024, right: 0

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

      Video Card Number: 1

      Video Card: NVIDIA Quadro FX 3500

      Driver Version: 8.17.12.7061

      Driver Date: 20110407000000.000000-000

      Video Card Driver: nvd3dumx.dll,nvd3dum

      Video Mode: 1920 x 1200 x 4294967296 colors

      Video Card Caption: NVIDIA Quadro FX 3500

      Video Card Memory: 256 MB

      Video Card Number: 1

      Video Card: NVIDIA Quadro FX 3500

      Driver Version: 8.17.12.7061

      Driver Date: 20110407000000.000000-000

      Video Card Driver: nvd3dumx.dll,nvd3dum

      Video Mode: 1920 x 1200 x 4294967296 colors

      Video Card Caption: NVIDIA Quadro FX 3500

      Video Card Memory: 256 MB

      Serial number:

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\

      Temporary file path: C:\Users\p\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        D:\, 279.5G, 128.5G free

        U:\, 596.2G, 278.5G free

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2010/10/04-23:36:11   64.441628   64.441628

         adbeape.dll   Adobe APE 2010/02/23-12:40:58   61.421986   61.421986

         AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  

         AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93   61.433187

         AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

         AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419   64.341419

         AdobePIP.dll   Adobe Product Improvement Program   5.0.0.2021  

         AdobeXMP.dll   Adobe XMP Core   5.0   61.134777

         AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777

         AdobeXMPScript.dll   Adobe XMP Script   5.0   61.134777

         adobe_caps.dll   Adobe CAPS   3,0,116,0  

         adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000

         AFlame.dll   AFlame 2010/02/23-17:27:33   61.421976   61.421976

         AFlamingo.dll   AFlamingo 2010/02/23-17:27:33   61.421978   61.421978

         AGM.dll   AGM 2010/10/04-23:36:11   64.441628   64.441628

         ahclient.dll    AdobeHelp Dynamic Link Library   1,5,0,30  

         aif_core.dll   AIF   2.0   53.422628

         aif_ogl.dll   AIF   2.0   53.422628

         amtlib.dll   AMTLib (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000

         amtservices.dll   AMTServices (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000

         ARE.dll   ARE 2010/10/04-23:36:11   64.441628   64.441628

         asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  

         AXE8SharedExpat.dll   AXE8SharedExpat 2010/02/23-17:27:33   61.421978   61.421978

         AXEDOMCore.dll   AXEDOMCore 2010/02/23-17:27:33   61.421978   61.421978

         Bib.dll   BIB 2010/10/04-23:36:11   64.441628   64.441628

         BIBUtils.dll   BIBUtils 2010/10/04-23:36:11   64.441628   64.441628

         boost_threads.dll   DVA Product   5.0.0  

         cg.dll   NVIDIA Cg Runtime   2.0.0015  

         cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

         CoolType.dll   CoolType 2010/10/04-23:36:11   64.441628   64.441628

         data_flow.dll   AIF   2.0   53.422628

         dvaadameve.dll   DVA Product   5.0.0  

         dvacore.dll   DVA Product   5.0.0  

         dvaui.dll   DVA Product   5.0.0  

         ExtendScript.dll   ExtendScript 2010/10/19-10:22:12   61.445301   61.445301

         FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777

         filter_graph.dll   AIF   2.0   53.422628

         hydra_filters.dll   AIF   2.0   53.422628

         icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

         icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

         image_compiler.dll   AIF   2.0   53.422628

         image_flow.dll   AIF   2.0   53.422628

         image_runtime.dll   AIF   2.0   53.422628

         JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312   64.181312

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2, 0, 1, 11  

         MPS.dll   MPS 2010/12/13-23:37:10   64.450375   64.450375

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4940  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4940  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4940  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS5   CS5  

         Plugin.dll   Adobe Photoshop CS5   CS5  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.0.0.746  

         PSArt.dll   Adobe Photoshop CS5   CS5  

         PSViews.dll   Adobe Photoshop CS5   CS5  

         SCCore.dll   ScCore 2010/10/19-10:22:12   61.445301   61.445301

         tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   1.0.0.68 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   1.0.0.68

         WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423

         wu3d.dll   U3D Writer   9.3.0.113  

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

         Access CS Live

         CS Review

         CS News and Resources

      Installed TWAIN devices: NONE

        • 1. Re: Adobe Acrobat X - an internal error has occured
          tetard911 Community Member

          Hi,

           

          It looks as if I've also got exactly the same problem with Acrobat X Pro (10.1.1) installed on Window 7 Ultimate Service Pack 1, which has suddenly stopped running.

          I too have uninstalled and reinstalled without success. It wa working perfectly up until the new year! I tried to open a file 1 Jan 2012 and received an error message but I didn't much attention so I can't be certain it was exactly the same one. However since then nothing.

          Are we the only two people having this problem?

          • 2. Re: Adobe Acrobat X - an internal error has occured
            fashionrisk1 Community Member

            Not sure if you've found a solution, I have not.

             

            Not sure what else I can do aside from reformatting the drive and reinstalling the OS an load software from scratch.  I've restored the system to last October, removed and reinstalled Acrobat Pro X to no avail.  This problem is only affecting my install of Acrobat X Pro as all PDF files open without error in FoxIt Reader.

             

            I'm not a systems guy, so I wouldn't have a clue about what to look at in the registry.  Any suggestions?

             

             

             

             

            Thanks!