5 Replies Latest reply: Jan 3, 2012 11:38 AM by FrancescoComp RSS

    Photoshop Problem on launch

    FrancescoComp


      I've Photoshop CS5.1, the problem is that when i launch Photoshop, it doesn't even appear the splash screen, it just appears:

      "Adobe Photoshop had stopped working"

       

      The details of the error are:

       

      Problem Event Name:APPCRASH
        Application Name:Photoshop.exe
        Application Version:12.1.0.0
        Application Timestamp:4d90cf71
        Fault Module Name:KERNELBASE.dll
        Fault Module Version:6.1.7600.16850
        Fault Module Timestamp:4e21132b
        Exception Code:c06d007e
        Exception Offset:00009673
        OS Version:6.1.7600.2.0.0.256.48
        Locale ID:1040
        Additional Information 1:0a9e
        Additional Information 2:0a9e372d3b4ad19135b953a78882e789
        Additional Information 3:0a9e
        Additional Information 4:0a9e372d3b4ad19135b953a78882e789

       

      I have installed some Red Giant Software Plug-Ins recently, but when i deleted the folders, the error was still there!

      Any solution?

       

      Thanks!

        • 1. Re: Photoshop Problem on launch
          Curt Y Community Member

          Your problem lies with the default module KERNELBASE.dll.  This is not an adobe but an OS problem.

           

          Google that and see what you can come up with.

          • 2. Re: Photoshop Problem on launch
            Chris Cox Adobe Employee

            Crashes like that are usually due to drivers: video, printer, scanner, camera, etc.

            What changed on your system since it was last working?

             

            Yes, sometimes they can also be caused by third party plugins (try disabling all third party plugins to check).

            • 3. Re: Photoshop Problem on launch
              FrancescoComp Community Member

              I deleted all the third party plugins but still doesnt work.

               

              I don't really remember what changed, I have Uniblue Powersuite that has a tool that automatically updates all the drivers, and it doesn't say anything strange... I don't really know!

              • 4. Re: Photoshop Problem on launch
                jiten rai Community Member

                there might be a permission issue .so try enabling the admin account and then work with the same

                • 5. Re: Photoshop Problem on launch
                  FrancescoComp Community Member

                  There actually is an issue with switching my bad kernelbase.dll with the good one...

                   

                  I downloaded a normal copy of KernelBase.dll, but i can't manage to delete the bad one, for then put the good copy in the right place!

                   

                  I tried with this command:

                   

                  del C:/Windows/System32/KernelBase.dll

                  And it didn't work

                   

                  So i tried this one, with the command to force:

                   

                  del /f  C:/Windows/System32/KernelBase.dll

                   

                  And it didn't work either,

                   

                  I tried to run Windows 7 in safe mode to actually access to it and run the CMD and put those commands in, but it just doesn't work!

                   

                  The problem is that i deleted the Photoshop Setup file, so i don't really know how to fix this problem, and i don't either now if reinstalling is prossibly going to fix it.

                   

                  Thank you for support.