10 Replies Latest reply: Jan 14, 2012 6:32 AM by returningpro RSS

    Photoshop Installation error in Master Collection

    returningpro

      Have tried all the recommended methods from the adobe support website but still have the following errors

      Exit Code: 6

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 7 error(s), 7 warning(s)

       

       

      WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

      WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

      ----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------

      ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirogWIqOTK/Assets1/Application/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" to "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" Error 0(Seq 2026)

      ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2026)

      ERROR: DF024: Unable to restore file at "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" from backup at "/private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/Cleanup At Startup/.temps4a5uw" Error 0(Seq 2026)

      ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2026)

      WARNING: DW036: Payload cannot be installed due to dependent operation failure

       

       

      ERROR: DW050: The following payload errors were found during install:

      ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure

      ERROR: DW050:  - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed

      -------------------------------------------------------------------------------------

      Any help to successfully install teh software much appreciated.

      Tx

        • 1. Re: Photoshop Installation error in Master Collection
          Jeff A Wright Adobe Employee

          For your DF027 error I would recommend following the steps listed in Install log "Exit 6" or "Exit 7" read, write system file errors | Creative Suite 5, CS5.5.

           

          The DF063 error is indicating you are not able to write to a specific location.  You may want to try just creating a new adminsistrator account and try the install under that account.

          • 2. Re: Photoshop Installation error in Master Collection
            returningpro Community Member

            Jeff,

            Thanks for the recommendation, the problem persists. Listed below are the things that have been done

            1. Created another user with admin priviledges

            2. Renamed the Adobe folder before the first try & then deleted the Adobe folder from the applications folder for the subsequent tries.

            3. Renamed the photoshop folder for the first try & then deleted the photoshop folder rom the applications folder for the subsequent tries.

            4. Emptied the trash.

            5. Gave Read Write rights to System, Administartor & Everyone for the applications folders

            Below is the error message after making the above changes, rebooting the machine, logging in as a different administrator before trying to install

            error.jpg

            Should mention that we are running MAC OS 10.6.8.

            Any help much appreciated.

            Tx

            • 3. Re: Photoshop Installation error in Master Collection
              Johan Yngwie

              Under the applications the Photoshop cs5.1 should appear as a generic folder for MAC. Try deleting that. I would suggest enabling the root user and consider installing there. By the way is this a dvd  installer that you are using? If it is try downloading the trial version. There is a possibility that the Photoshop files could not be read from the installer based on the line *ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirogWIqOTK/Assets1/Application/Plug-Ins/Import-Ex port/Save for Web.plugin/Contents/PkgInfo" to "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" Error 0(Seq 2026).

              • 4. Re: Photoshop Installation error in Master Collection
                Jeff A Wright Adobe Employee

                It looks like you are continuing to have the same difficulties.  I would recommend logging in as a root user and booting into Safe boot and trying the installation again.  For additional information on how to to accomplish this I would recommend reviewing the following information:

                 

                Start the system in Safe Boot mode | Mac OS X

                Information about how to log in as root - http://docs.info.apple.com/article.html?path=Mac/10.6/en/11778.html

                • 5. Re: Photoshop Installation error in Master Collection
                  returningpro Community Member

                  Thanks for the recommendation. It is a DVD installer, will try the trial version download and install it as a full version using the serial number.

                  • 6. Re: Photoshop Installation error in Master Collection
                    Jeff A Wright Adobe Employee

                    You can also try copying the contents of the DVD to your desktop.  If you don't receive a disc error then it appears the install media and optical drive is working.  You can then initiate the installation from the desktop.  To have the install files easily available in the root user account you would want to copy the files to \Users\Shared.

                    • 7. Re: Photoshop Installation error in Master Collection
                      returningpro Community Member

                      Attempt 1:

                      Install from root, did not see any change in status.

                       

                      Please see error message below. Deleted the adobe and photoshop folder from the applications folder

                      ----------------------------------- Summary --------------------------------------

                      - 0 fatal error(s), 17 error(s), 7 warning(s)

                       

                      WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

                      ----------- Payload: {71BC8278-815D-4F8C-8FA5-C6F782C73892} Adobe CSXS Infrastructure CS5.5 2.5.0.0 -----------

                      ERROR: Exception caught in Custom Action for payload {71BC8278-815D-4F8C-8FA5-C6F782C73892}

                      ----------- Payload: {BD85DFD4-005F-4219-8E27-C922CC4D8A61} Adobe CSXS Extensions CS5.5 2.5.0.0 -----------

                      ERROR: Exception caught in Custom Action for payload {BD85DFD4-005F-4219-8E27-C922CC4D8A61}

                      ----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------

                      ERROR: DF027: Unable to copy file from "/private/tmp/.tempdircgu7T7M0/Assets1/Application/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" to "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" Error 0(Seq 2026)

                      ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2026)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents"(Seq 2024)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2024)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin"(Seq 2024)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2024)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export"(Seq 2003)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2003)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Plug-ins"(Seq 1707)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1707)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1"(Seq 1)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)

                      WARNING: DW036: Payload cannot be installed due to dependent operation failure

                       

                      ERROR: DW050: The following payload errors were found during install:

                      ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure

                      ERROR: DW050:  - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed

                      -------------------------------------------------------------------------------------

                      Attempt: 2

                      Install from root in safe mode, a few additional errors.

                      Please see error message. Deleted the adobe and photoshop folder from the applications folder

                      xit Code: 6

                      -------------------------------------- Summary --------------------------------------

                      - 0 fatal error(s), 21 error(s), 7 warning(s)

                       

                      WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

                      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

                      ----------- Payload: {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 -----------

                      ERROR: DF037: Unable to delete directory "/private/var/root/.Trash/Adobe/AdobePatchFiles"(Seq 2092)

                      ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2092)

                      ERROR: DF037: Unable to delete directory "/private/var/root/.Trash/Adobe"(Seq 2093)

                      ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2093)

                      ----------- Payload: {71BC8278-815D-4F8C-8FA5-C6F782C73892} Adobe CSXS Infrastructure CS5.5 2.5.0.0 -----------

                      ERROR: Exception caught in Custom Action for payload {71BC8278-815D-4F8C-8FA5-C6F782C73892}

                      ----------- Payload: {BD85DFD4-005F-4219-8E27-C922CC4D8A61} Adobe CSXS Extensions CS5.5 2.5.0.0 -----------

                      ERROR: Exception caught in Custom Action for payload {BD85DFD4-005F-4219-8E27-C922CC4D8A61}

                      ----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------

                      ERROR: DF027: Unable to copy file from "/private/tmp/.tempdir0c5cZoul/Assets1/Application/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" to "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" Error 0(Seq 2026)

                      ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2026)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents"(Seq 2024)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2024)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin"(Seq 2024)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2024)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export"(Seq 2003)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2003)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Plug-ins"(Seq 1707)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1707)

                      ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1"(Seq 1)

                      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)

                      WARNING: DW036: Payload cannot be installed due to dependent operation failure

                       

                      ERROR: DW050: The following payload errors were found during install:

                      ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure

                      ERROR: DW050:  - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed

                      -------------------------------------------------------------------------------------

                      Attempt 3:

                      Copy the DVD to the desk top as suggested

                      Disk 1 copy was successful.

                      Got the following error message when copying DVD2

                      "The finder can't complete the operation because some data in "Adobe Photoshop 12-Core.dmg" can't be read or written (Error-36)".

                      Makes me wonder if I recieved a bad disk?

                      It is a fresh purchase & installing on a machine that has not had any of the creative suite products installed before.

                       

                      Appreciate your advice.

                      TX

                      • 8. Re: Photoshop Installation error in Master Collection
                        Johan Yngwie Community Member

                        So downloading the trial version should work for you then. You can contact adobe for a replacement disc also.

                        • 9. Re: Photoshop Installation error in Master Collection
                          Jeff A Wright Adobe Employee

                          I would recommend copying disc 2 on another computer still just to verify it is a problem with the disc and not the optical drive.

                          • 10. Re: Photoshop Installation error in Master Collection
                            returningpro Community Member

                            Recieved a new set of DVDs from Adobe & photoshop installed first try. That completes the Master Collection installation. Thanks for the help.