3 Replies Latest reply on Jan 4, 2012 11:31 PM by pwillener

    Flash Player must be reinstalled every time I restart FireFox

    EricP010312

      I run Fire Fox (9.0) and I cannot get Flash to operate websites until I reinstall it (the latest version) and restart FF.  Then the websites will work but only for that web session.  When I restart FF the same issue reoccurs – Flash must be reinstalled in order to work.  I came across another solution (a total fluke) but it is temporary as well.  Here it is – I find the latest version of the file “macromedia.com” and delete it.  Then I can reload the webpage that is hanging and all is well.  This file is found at C:\Users\Owner\Appdata\Roaming\Macromedia  I am not sure why that works but it does.  But it is not a real fix, it could be a clue however.   I have tried uninstalling and reinstalling both Flash and FF to no avail.  I am using window 7 on an i7 64 bit processor.  Go easy on me with the tech jargon, I am not a “computer guy” just a bloke looking to get it back to the way it was before it broke.

      Thanks

       

       

      Later on ... Please allow me to add a bit more to the story.  When I download the lastest version of flash and install it, FF works.  When I relaunch FF I cannot simply reinstall the latest downloaded version of Flash in my "download" list.  It is basically unuseable and I must download the entire package again to get Flash back up and running.  The second method discribed above has an additional twist, I must wait until FF is up and running (because a new "macromedia.com" file is created a launch) then delete the “macromedia.com" file then it will work.  Goofy - so I put a shortcut to the folder on my desktop and I can delete at will.  What a pain!

        • 1. Re: Flash Player must be reinstalled every time I restart FireFox
          pwillener Level 8

          I suggest that youn do a clean install using the 64-bit uninstaller and installer from the links in http://forums.adobe.com/thread/909550

           

          If your problem persists, can you tell us something more about that 'macromedia.com' file - size, and what it contains (open it with Notepad)?

          • 2. Re: Flash Player must be reinstalled every time I restart FireFox
            EricP010312 Level 1

            So the uninstall and fresh install did not do anything to improve the situation.

             

            And i just noticed that I misspoke about the macromedia.com file - it is not a file but a folder that contains other folders in the following manner C:\Users\Owner\Appdata\Roaming\Macromedia\Flash Player\macromedia.com\support\flashpayer\sys

             

            The bold folder is the one I delete.  This folder in total is quite small 8 kb.  In the last sys folder there are two more folders one called #s.nsdsvc.com and #s.ytimg.com and a file call settings.sol

             

            So, I am going to do some more testing with this and give even more specifics very soon. 

             

            After poking around a bit....when I delete this setting.sol file everything starts working as it should.  This file appearantly is my "work/no work switch".  I was just deleting more than I need to with the macromedia.com folder zap. The same problem of flash not working still persists but I have it narrowed down to this settings.sol file.  Is there something in my flash settings that can be flipped on or off to make this problem go away?  I feel that I am close to a solution...maybe.

             

            Here is the information found in that file settings.sol (copied from notepad so it is a little garbled with tabs):

             

            ¿   ßTCSO   settings gain @I    echosuppression     defaultmicrophone
            defaultcamera
            defaultklimit @Y   
            defaultalways     windowlessDisable     autoUpdateDisabled     autoUpdateDefaultUpdated     autoUpdateInterval @     autoUpdateLastCheck BsJÄÀ‡ crossdomainAllow     crossdomainAlways     secureCrossDomainCacheSize ¿ð    allowThirdPartyLSOAccess     trustedPaths      safefullscreen     disallowP2PUplink     domains   s.ytimg.com    

             

             

            Truly greek to me.

             

            Message was edited by: EricP010312

            • 3. Re: Flash Player must be reinstalled every time I restart FireFox
              pwillener Level 8

              That is the file where the Flash Player settings are kept.

               

              Can you try to change some of the settings from

              http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.htm l - check all 8 tabs for things that may apply.