I purchased a book from an online store and installed their e-reader,at the same time I
registered with adobe. When I launch the e-reader it authenticates with the online store
but it will not authenticate with adobe.
Does any one have an idea where I could be going wrong.
Could be more than one issue here, but the most common is getting things
out of sync. I will assume that you've already checked Adobe's list of
supported devices and your ereader is on the list. If it is not, then ADE
won't support it in the first place. The list is found via ADE HELP (F1
There's a sequence to follow to get ADE and the ereader talking to each
other. First, you have to attach your ereader to your computer (I assume
you're using a Windows PC). When the PC is done, the ereader should show
up as an attached device - probably an external hard drive. At this point,
you can start ADE. If your user ID's from the ereader and ADE are
recognized, ADE will show the ereader in the bookshelf pane (left hand
panel) of its Library view. You're set to go at this point.
Next most common is that the ereader's user ID is not recognized by Adobe.
You can go through the above sequence, and then if ADE doesn't show the
ereader, use the Authenticate feature in ADE and see if you can get ADE to
recognize the device. Instructions are found via ADE HELP (F1 key).
Hope this helps!