0 Replies Latest reply on Jan 4, 2012 5:26 AM by Cook-User7571

    Adobe Reader / Internet Explorer crashes on Terminal Server

    Cook-User7571

      I have several Microsoft Server 2008 R2 SP1 terminal server that is used by dozens of users who use Internet Explorer(v8) to view PDF files using IE adobe reader plug-in. There are over 1000 acrord32.exe crash events in less than 60 days.

       

      Adobe Reader version 10.1.1 is installed.

      The faulting module is typically but not always Spelling.api.  Other faulting modules include: AcroRd32.dll, AcroForm.api, Annots.api

       

      Event Log details:

      Faulting application name: AcroRd32.exe, version: 10.1.1.33, time stamp: 0x4e64e4e2

      Faulting module name: Spelling.api, version: 10.1.1.33, time stamp: 0x4e64f8f9

      Exception code: 0xc0000005

      Fault offset: 0x0002525a

      Faulting process id: 0x99ec

      Faulting application start time: 0x01cccadf83d9d165

      Faulting application path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\plug_ins\Spelling.api

      Report Id: d874c279-36d2-11e1-9eeb-02bf0a05007c

       

      What could be causing this to crash so frequently? What can I do to fix this?