2 Replies Latest reply on Jan 7, 2012 3:42 AM by MacMick

    InDesign CS5.5 Version 7.5.2 appcrash on Windows 7 x64

    MacMick

      It has happened whenever I attempt to insert a page in a document.

       

      I reinstalled the InDesign and tried to insert a page, the same APPCRASH happened. What I did to resolve this crash was... even I reinstall whole Windows system, uninstall and install whole CS5.5, but it happened again. Moreover, CS5 Cleaner Tool didn't help. CS5.5 installation was perfect and I updated Windows and CS 5.5 with the latest updates as well. I believe I did everything on my own.

       

      How can I resolve this problem? Please give me your valuable advice.

       

      The signature is as following.

      Problem signature:
        Problem Event Name: APPCRASH
        Application Name: InDesign.exe
        Application Version: 7.5.2.318
        Application Timestamp: 4e7abc6a
        Fault Module Name: Public.dll
        Fault Module Version: 7.5.2.318
        Fault Module Timestamp: 4e7abab8
        Exception Code: c0000005
        Exception Offset: 00038577
        OS Version: 6.1.7601.2.1.0.256.4
        Locale ID: 1042
        Additional Information 1: 0a9e
        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
        Additional Information 3: 0a9e
        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789