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Hi Jennifer, I'm reasonably sure you have to do what you've been advised - upload the files (pdfs, images, audio files, whatever) to an online server and then hyperlink to them at that URL.
What your current links are trying to do is connect your recipients to your own computer.
Thanks for your reply.
Really? So there's no way to embed the links/files so that they attach to the InDesign file or the PDF (obviously increasing the file size significantly)?
I should have also mentioned that I do also send the links folder along with the PDF, but again because the folder originates from my computer, I'm guessing that's why my recipients are receiving an error.
The links that are created in indesign CS5.5 are what are called "relative links". So if you did burn them to a cd or dvd, as long as you kept the the folder structure the same they would open from the cd/dvd... not look for your desktop.
You could upload them to a url too, but as you've figured out, you would have to upload all of the source files as well.