3 Replies Latest reply on May 31, 2012 2:12 PM by ZDreier

    Flash Pro CS5.5 crashes on startup/launch

    markerline Level 4

      Dear Flash Users:

       

      I have Flash Pro CS4, CS5, & CS5.5 installed on a Windows 7 64-bit desktop.  The first two listed Flash versions launch without a problem but CS5.5 seems to run into an issue.

       

      I checked the Windows Event Viewer which gives feedback on system status when applications load and I saw there was something wrong with this path:

       

      ---------------------

       

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe Flash CS5.5\Flash.exe

      Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

       

      ---------------------

       

       

      Flash CS5.5 is NOT a 64-bit application so why the Kernelbase dynamic link library in a 64-bit path is faulting I do not understand.  I am guessing only that this is a 64-bit path because for example there are 2 versions of the Windows cmd.exe.  One resides in syswow64 and the other in system32.

       

      Can anyone help me solve this problem with the application not launching?  It crashes on startup giving a dialog that the Application Crashed.