1 Reply Latest reply on Jan 11, 2012 10:31 AM by rocewh

    Reinstall InDesign Server Trial

    rocewh

      Yesterday I installed the trial version of InDesign Server (CS5.5) on a Windows 7 Professional box. I wanted to test it in an automated publishing system and have seen where others have made it work in this environment. I couldn't get the management console snap-in to work and the only advice I could find on the forums was to try uninstalling then reinstalling. The uninstall seemed to run smoothly but now when I try to install the trial I get and error. I looked at it with Adobe SupportAdvisor and it says:

       

      cspid_83572r4:Error committing command when installing - Creative Suite 5.5

       

      When I click the link for details it takes me to Adobes site and says:

      Issue

      The following error appears in your Adobe Creative Suite 5 or CS5.5 product installer log  file:

      • Error committing command ARKCAPSWritePayloadDataCommand

      Solution

      This error occurs if you reinstall Photoshop CS4 when both Photoshop CS5 or CS5.5 and Photoshop CS4 are already installed on your system. To successfully reinstall Photoshop CS4, first remove Photoshop CS4, and then reinstall it.

       

      I'm not trying to install Photoshop. Does anyone know what's causing this?

       

      Thanks.

        • 1. Re: Reinstall InDesign Server Trial
          rocewh Level 1

          Found a solution. I used AdobeCreativeSuiteCleanerTool to remove CS5.5. There must have been some artifacts that didn't get cleaned up with the normal uninstall. Since this trial was the only 5.5 app on my machine I just allowed the cleaner tool to remove all. After a restart the installer ran.