What format are the InDesign templates, what file extension is attached to them?
How are you opening them?
There's no reason and I've never heard of InDesign opening a file at the wrong size. So I doubt it's anything to do with InDesign, or it's preferences.
Sounds like user error somewhere.
Can you email me one of the templates to take a look at?
Bob (bob AT theindesignguy DOT com)
Thanks for your replies.The file extension is .inddThe company put their InDesign templates on their website. I downloaded their software and opened them in InDesign. Even the blank templates, as soon as I open, I run through their checking software (as if to get it printed straight away), and it always says the page size is wrong. ONLY the InDesign templates are wrong, not their Photoshop templates.If it's their fault, then I find it hard to believe that this issue hasn't been raised before. Surely they have clients using InDesign, and surely those clients would have at least queried this problem with them.Hope this link works... Not sure how to attach the template..... ?Bob - thanks for your help, I'll email you a template soon.
You can’t attach them.
Do you have a dropbox account? Share the file that way.
Sorry, yep I deleted what I tried to attach!
Bob I emailed you the file directly, I hope that's ok! I don't have a dropbox account sorry.
I suppose to really see what it's doing, you could go to www.asukabook.com.au , go to the Downloads page, and download the Asuka Book InDesign tool (ABID). Save it somewhere, run a script in InDesign, and open a new blank template. I'm trying to do the Zen Layflat EX 10x10 inch, but so far none of their templates work for me, all of them open with the incorrect size.
I don't know if this is an issue or not. From their download page:
Adobe Software Compatibility
To create a layout from start to final PDF, the following Adobe* software is required:
InDesign CS3 - Photoshop CS3 and Bridge CS3
InDesign CS4 - Photoshop CS4 and Bridge CS4
InDesign CS5 - Bridge CS5
Please note, the software versions must be the same for each application.
My assumption is that your trial is CS 5.5, which appears to be not listed. But like I said, I don't know if their script will have an issue on 5.5 or not. Have you emailed them?
Take care, Mike
Oh yes, I've spent probably an hour on the phone to them. Told them I had
5.5 and they even sent me a new version to run that they haven't released
I'll call again today to confirm that. It just seems ridiculous. I've spent
nearly 2 weeks on this!! I would have changed album suppliers ages ago if I
could find someone else similar!
And what do they say about their, at this point, beta software?
Take care, Mike
A quick look at their website:
AsukaBook is unable to process orders with PDF files that were generated directly from InDesign since they do not include order information that is required by the AsukaBook production facility. ABID has, however, automated the process to convert PDF files created in inDesign into the appropriated JPEG files accepted by File Checker.
Please note the design layout may be completed in InDesign, but design files will be rasterized*. ABID uses AsukaBook's standard resolution of 271 dpi for rasterizing JPEG files.
Personally, I wouldn't touch this "printer" with a ten foot pole!
I have no idea what beta software is.... this is my first album, I've seen
great books from them so I'm keen to do one.
However at this point, I'm completely irritated at something that should be
(Beta = unreleased, perhaps not fully tested, software)
If you know what the template looks like and its various dimensions, can you not recreate it yourself?
Because I have no idea what the template is--can you post a screen shot?--I don't know what you would be faced with as regards the amount of effort. But I cannot think of a design one could not basically replicate in far less time than you have spent on getting their scripts to work.
Once you have your design parameters, shop the printing around to be able to compare costs. I know of no commercial printer (other than some self-publishing printers and low-cost high-volume printers) that require such things as they do. Much less make it so difficult to comply.
Just a thought.
Take care, Mike
Thanks everyone for your help.
I've finally got word from the company, seems I've discovered a bug in their system. They're working on getting it fixed.
Finally!! I'm not going crazy
Hopefully this issue will be a thing of the past soon.
Thanks again for your replies.