14 Replies Latest reply: Feb 3, 2012 12:16 PM by AdamMN RSS

    Problem with Adobe Reader 10.1.2

    Greg6481 Community Member

      Updated to this version this week. Now when I trying to open PDF documents on-line nothing happens. It is as if it tries to open and then freezes. Many of these are year end tax documents I am trying to access

        • 1. Re: Problem with Adobe Reader 10.1.2
          Greg6481 Community Member

          That particular document does open. Most of my issues seem to be secure websites https

           

          I am on Vista Home Premium Service Pack 2 and it is 32 bit. Have not tried this on my lap top, only the PC so far.

           

          This is happening on Internet Explorer 9 (9.0.8112.16421, update version 9.0.4(KB2618444))

          • 2. Re: Problem with Adobe Reader 10.1.2
            BSBBSBBSB

            I updated yesterday to 10.1.2 (big mistake). Also running vista HP SP2 32 bit. Can't print anything from internet (using Firefox latest version). My boarding card for a flight tomorrow morning at 0700 is stuck !! Message that Acrobat reader gives me is that "No pages are selected" even though the (overly complicated) print dialog states unders "Pages to Print" "All" ! Am extremely irate just at this momment.

            Boarding card is on an https site. I have 2 other important documents with the same problem, both of which I downloaded as pdf files form http sites to see if that would resolve the problem; it didn't.

            • 3. Re: Problem with Adobe Reader 10.1.2
              ACRestmor

              We have Adobe Reader X running on over 80 PCs (one-third Win7 and two-thirds WinXP).  We have had no such issues with versions 10.1.0 or 10.1.1.

               

              Yesterday I found that one had upgraded to 10.1.2 and could no longer access PDF content at our HTTPS web site.  I tried various IE and Adobe Reader configuration changes without success.  The only resolution that worked was un-installing Adobe Reader, then re-installing version 10.1.0.  Access to PDF content at our HTTPS web site was restored.

               

              For those who need to access PDF content at HTTPS web sites, do not upgrade to version 10.1.2.  Hopefully, Adobe will respond to this feedback and issue a workaround or updated version that is compatible with HTTPS web sites.

              • 4. Re: Problem with Adobe Reader 10.1.2
                Jeremy Tauriello

                We are experiencing the same issue after upgrading from 10.1.1 to 10.1.2. We are running IE8/IE9. I have tried every possible suggestion I could find to remediate the issue however to no avail. In an effort to resolve the issue I have experimented with various ways of opening the PDF documents. One thing I have determined is that the results are different when you open the document in a new tab or window vs. opening the document in the same window. If you open the document in the same tab/window the document seems to open successfully everytime however when in a new window or even tab within the same window the problem is exibited. As well I used both our own PDF documents as well as I took a copy of the PDF document pasted in the link above ( http://help.adobe.com/en_US/reader/using/reader_X_help.pdf ) and experiencing the exact same results. I would be glad to assist in the debug process if someone from the Adobe Acrobat team would kindly contact me.

                • 5. Re: Problem with Adobe Reader 10.1.2
                  Jeremy Tauriello Community Member

                  I'll add that we are running Apache webserver. I will post the documents to an IIS webserver and test the results. Also the following is the simplest of html pages to recreate the problem. I am simply testing this running it as a static page off of my desktop yet with the PDF documents hosted on the apache server.

                  <html>

                  <head>

                  </head>

                  <body>

                  <a href="http://xx.xx.xx.xx/pdf/reader_X_help.pdf" >Works</a>

                  <a href="javascript:window.open('http://xx.xx.xx.xx/pdf/reader_X_help.pdf')" >Not_Work(href)</a>

                  <a href="javascript:void(0)" onclick="window.open('http://xx.xx.xx.xx/pdf/reader_X_help.pdf');return false;" >Not_Work(onclick)</a>

                  </body>

                  </html>

                  • 6. Re: Problem with Adobe Reader 10.1.2
                    seanlemon

                    We are currently experiancing this same issue.  We upgraded to 10.1.2, and can no longer open ANY pdf files over https.  Does anyone know when a resolution will be available?

                    • 7. Re: Problem with Adobe Reader 10.1.2
                      Jeremy Tauriello Community Member

                      I'll share some interesting discovery: I have two versions of a web page with the links I posted above on them. Both pages are servered from the same apache webserver however one is a static page and the other is a dynamically generated page from a cgi program. If you click on the link from the static page it works fine. If you click on the link from the dynamic page it exibits the problem of not displaying the PDF document.

                      • 8. Re: Problem with Adobe Reader 10.1.2
                        lecefis

                        What reader will work with a 64 bit computer?  Any help would be appreciated

                        • 9. Re: Problem with Adobe Reader 10.1.2
                          pwillener ACP/MVPs

                          lecefis wrote:

                           

                          What reader will work with a 64 bit computer?  Any help would be appreciated

                          Adobe Reader works fine on 64-bit machines.  However, the browser add-on only works on 32-bit browsers.

                          • 10. Re: Problem with Adobe Reader 10.1.2
                            lecefis Community Member

                            What is happening is I can’t open email attachments.  It opens a box that asks what system western script, ms-dos, windows etc.  If you click on windows it opens another window that is just a bunch of  symbols etc.  I have to save it to my computer open adobe reader click on open and look for the document on my desktop and click on it, then it opens, I shouldn’t have to do that because I had 9.3.2 I believe that is what is was and they opened fine.

                            • 11. Re: Problem with Adobe Reader 10.1.2
                              AdamMN Community Member

                              We just had to roll-back about 120 computers due to this issue opeing PDF files in IE via HTTPS sites.  Version 10.1.1 was working great.  We were getting the blank gray box once a PDF was clicked upon to be displayed in Internet Explorer 9 x86 on our Windows 7 computers.  Based on http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.2.pdf, it looks like Adobe knows about it as page 7 lists this issue.  What the document does not say that it seems to be isolated to HTTPS / SSL / secure websites.

                               

                              Adobe, when do you expect a fix for this issue?

                              • 12. Re: Problem with Adobe Reader 10.1.2
                                lecefis Community Member

                                I have found the problem to my issue.  I clicked on the email attachment with right click and said open as default program Adobe Reader, and I am not having anymore issues YEAH.  Very simple fix.  I am so glad that this is all it is.

                                • 13. Re: Problem with Adobe Reader 10.1.2
                                  AdamMN Community Member

                                  Adobe...any update on this issue which has been widely seen? Is it an issue with Adobe Reader 10.1.2 or and issue with the websites hosting the PDF's over HTTPS / SSL? In all the posts about this, nobody from Adobe is providing any insight or commentary. Any information would be greatly appreciated by all.

                                  • 14. Re: Problem with Adobe Reader 10.1.2
                                    AdamMN Community Member

                                    Does not sound like the same problem...we are having issues opening PDF files from HTTPS / SSL websites...click on a PDF and all that is displayed in the browser is a gray screen.