It's a generic error so it can be fired by a mountain of possible things. Precisely what were you doing at the moment the error message appeared? Opening a project, importing media, working on the timeline, rendering, adding an effect... ?
Hi Dave. Thanks for the reply.
The first time I noticed it I was clicking on a prproj file. Premiere fires up, looks like it's going fine, and then I get that dialogue box with the Sorry message.
If I DONT open Premiere by clicking on a project file it does arrive at the Create New, Open Existing, Help dialogue box you get when it first open. Clicking on New asks you to enter your saving details (I tried saving to C and D) but just as it looks like it has opened and ready, then the Sorry message pops up and it crashes.
So basically I was doing nothing other trying to get Premiere going
Sounds like your project may be corrupt. Do you have a previous rev in your Auto-Save folder? That might be your only hope.
I recently had Pr project corruption when my RAID5 suffered a parity drive failure. My project was on the RAID. I couldn't open them, or import into a new project. Had to re-edit a day's worth of work from a previous auto-save on my backup drive. Good luck. Do a Save As often from now on.
I have experienced several crashes with a trial version of Adobe Premier CS 5.5 I have not had similar problems with CS4. Also noted that the Adobe encoder 5.5 does not perform as well as the CS4 version. the 5.5 version uses more CPU resourses and takes three times longer to encode the same file as CS4.
It's not the project. Have tried it with a couple of others, but I also can create a new project either...
I have the CS5 Master Suite incidentally. All other programmes are running fine. No crashes.
May be corrupt media, then. Try moving your media to a different location, and moving it back, a few clips at a time.
Would corrupt media still cause Premiere to crash even if it is accessing no media through an open project, ie I'm trying to create a new project?
Corrupt media has been known (to me) to crash FCP, Ae, Pr, and Avid MC. If all is well with different footage, that may implicate your media as the problem.
If you can't even start a new project, then I think your preferences are corrupt. You mentioned trying to hold the shift key down; that should have flushed them on launch, so that has me scratching my head a little. You could always try doing it manually, ie go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Pro\ and delete the 5.0 folder, then try to launch again.
Another thing, doublecheck that you've got the most up to date audio driver. I've seen weird crashes on systems that had a badly installed audio driver - the app tries to initialize the audio after the project creation phase, and then might barf if it can't instantiate ASIO correctly.
I have tried manually deleting the Preferences folder: No luck.
Windows tells me the audio driver is up to date. I also just tried disabling the driver. No luck there either.
It's really odd. I use Premiere regularly. The PC hasn't been moved at all. There haven't been any big changes in the system. No new programs installed.
I am on a network incidentally. But there were no changes to it leading up to the problem.
I have tried saving to local and network drives when creating a new document too.
Have you added any new fonts lately ?
I havent heard anthing with Premiere but I once had way to many and Photoshop would go crazy.
Im not sure how to test this.
maybe rename you font folder or some other way.
I had done. I had the same thought. I deleted all fonts back to mid December (LONG before the error occurred).
Looking back at post 1 I missed that you said you tried the fonts.
This probably wont help but have you right clicked and run Premier as administrator ?
I dont this will make a difference but just throwing it out there.
Yeah, I tried that one too
Have you tried changing the graphics card and/or uninstalling the display driver (forcing a VGA mode) and then starting Premiere Pro?
In my case, only certain functions don't work with FX 3800 (display driver error when playing a timeline with an overlayed title, with GPU acceleration enabled). The error does not happen with a different graphics card (like Quadro CX).
I had only tried ensuring that the driver was up to date.
Premiere just started working yesterday. I had given up and was planning to reinstall the entire system in the evening and decided to give to one last shot in desperation.
I have no idea why. I haven't changed anything (that I'm aware of!) since the last attempts to open it. It's kind of irritating not knowing why, in case it happens again, but I am glad it is working without the system reinstall.
That is crazy.
If you do in the future go the wipe everything clean route.
What I like to do is take the drive out and just put a new drive in.
That way if I want to for some reason boot back into the old one I still have it insead of just wiping it clean.
Just a thought.
Sucks not knowing why sometimes.
Wish you luck.
Hi guys; I thought I would share my experience and how I managed to fix this problem. It might help someone.
In my case I kept receiving this message; eventually after re-launching Premiere, I actually paid close attention to the "software loading" information and saw that it got stuck on my installed "Colorista ii" which is a colour grading software.
Now the red bulb came on my head ping!
I recently just upgraded my Mac to the OS X Yosemite & that affected pretty much any non-updated application, which in my case was that and many more of the Red Giant Pacakge; so I searched for the upgrade via Red giant Link, and low and behold I found it and did so. Immediately everything loaded up perfectly fine.. and now can't even do the work, cos I'm so exhausted from an 'almost heartattack'; so going to sleep and commence later in the day I guess..
Now, you might probably want to check if any application on your system needs upgrading to whatever is the operating system on your Mac or PC at this very time. It might help.
I hope I helped someone :-)