19 Replies Latest reply on Apr 19, 2015 7:22 PM by Extreme Studio Manager

    Another: a serious error has occurred that requires Adobe Premiere Pro to shut down

    craig352352

      I know a few people have had the same notification:

      sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project

       

      I have tried a whole series of things to fix it and no luck. Here are all the computer stats... does anyone have any ideas???

       

      1. Premiere Pro
        1. Version number: CS5, with most recent update
        2. Installation language: English
        3. Updates applied: Most recent… installed AFTER problem started
        4. Project/sequence settings… NA

       

      1. Operating System
        1. Name: Windows 7, 64bt
        2. Update/patch level: Service Pack 1
        3. Installed language: English
        4. Display resolution and color depth. 1920x1080; 32bit color
      2. CPU type and speed Core i7 950
      3. Amount of memory (RAM) 12GB
      4. Video card 
        1. Manufacturer: Nvidia
        2. Model: FX3800
        3. Driver version: Latest (installed after errors started)
      5. Number of monitors (displays): in use 2 (with one disabled for testing)
      6. Audio card
        1. Manufacturer Gigabyte Technology 82801J HD Audio Controller
        2. Model
        3. Driver version: 6.1.7601.17514 (latest version)
      7. Each hard drive's capacity and space remaining
        1. Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio)

      C and D, no partitions. D is raided, controlled by hardware controller. All software on C. Media kept on D.

      1. Hardware capture device NA
        1. Manufacturer
        2. Model
        3. Driver version number
      2. Capture software NA
        1. Name
        2. Company
        3. Version

       

      1. Comprehensive list of third-party plug-ins you installed.

        None for Premiere I don’t think. A couple for After Effects. Have been installed for a while with no recent updates.

      1. Exact text of any error messages

      sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project

      1. Explain clearly what you want to do, what you are doing and what the result is

        Open Premiere to do some work 

      1. Be sure to mention if it is something that worked before using the same procedure

      Nothing has changed on the PC prior to program failure.

      1. Very importantly: Post details of troubleshooting you have already done to avoid "did that" reponses to questions people ask when trying to help.

      Tried:

      • Reinstalling
      • Reducing to one screen.
      • Holding Shift when starting until first screen (New/ Open Existing/ Help)
      • Holding Ctrl, Shift Alt when starting until first screen (New/ Open Existing/ Help)
      • Programme crashed regardless of clicking directly on loading icon and opening New or Existing via first load screen, or via clicking directly from a project file.
      • Removed all fonts installed since last opened.
      • Restarting.
      • Updated Graphics Driver.
      • Updated Premiere