2 Replies Latest reply on Jan 16, 2012 12:00 PM by accuset

    White type showing as black on officejet 8600

    accuset

      Here is a good one...

       

      Just purchased the new Officejet 8600 and everything appeared ok with the set up.  However, the first ID document I tried to print failed to print properly.

       

      In the document, I have an number of black areas with white type.  When it prints, the white type changes to black and therefore cannot be seen.  In addition, this does not happen throughout the whole document.  There are sections that change to the color black and there are some that stay reversed.  To compound the issue, the color change is inconsistent within the same line of text  ???? 

       

      I contacted HP and as usual they thought the issue is with the ID program.

       

      This also happens when I tried to print old documents set up in Pagemaker.

       

      Any help would be appreciated.

       

      Jim