6 Replies Latest reply on Jan 27, 2012 4:28 PM by Carl E. Myers Jr.

    Flash player plugin installs OK but doesn't work in any brower

    vincent00

      I am running on an HP notebook runnng Windows 7 with Service Pack 1. I have been trying to get Flash player to work. My main efforts have been with Firefox (9.0.1). I can install Flash player successfully. After installing it brings up an Adobe web page syint the installation was successful, but it does not work. I can see Shockwave Flash 11.1.102.55 in the plugins list in Firefox and when I use the Firefox plugin check it says it is up to date. When I got to https://www.adobe.com/support/flashplayer/ it shows the right version and Windows O/S info.

       

      When I go to http://www.adobe.com/products/flashplayer.html, I see some icons and text in the area right above the What Is Flash Player section for an instant as the page loads then it goes blank. Many other web pages also are blank where Flash content is supposed to play. When I try to play a video on YouTube I see a black box where the video is supposed to play, but no video.

       

      I don't get any error messages anytime at all. I uninstalled it and reinstalled it numerous times. I restarted the computer after uninstalling and before reinstalling again. I've used the Session Manager to delete all the Flash info. Always the same result.

       

      I also tried installing in Internet Explorer (32-bit and 64-bit). I tried using Google Chrome which is supposed to have Flash buit in, but that doesn't work either.

       

      My notebook has only one account and it has administrator privileges. However, http://kb2.adobe.com/cps/191/tn_19166.html#main_Try_more_solutions lists registry entries that Flash installer sets, but they are not there. I also ran across someplace that the version of Flash and showed something about ActiveX not be active or activated. I can't remember where that was,but I'm pretty sure it was a Firefox plug-in status because I remember researching ActiveX and Flash and all the info seemed to say that was only an issue with IE and thinking that didn't apply to Firefox.

       

      Thanks in advance for the help.