1 Reply Latest reply on Jan 17, 2012 9:46 AM by jeremiah-swanson

    InDesign Server crashing on hyperlinks - HYPERLINKS.RPLN

    jeremiah-swanson

      When trying to access properties of a hyperlink it causes InDesign to crash. I can assign properties of the hyperlink but if I try and retrieve properties it hangs and crashes resulting in the error below. I'm using InDesign Server 64bit version 7.0.4.553. What's interesting is this works completely fine when testing using InDesign CS5 client version.

       

      I have used Extend script toolkit to try and debug the issue but you can't even use the databrowser to look at the hyperlink properties as it'll crash there as well. But if I debug using toolkit with client version of InDesign it works fine. It really seems like an issue with InDesign Server and I'm not sure what I can do to work around/fix this problem.

       

      Example script -

       

      var myDoc = app.open([document path]);

      for (i = 0; i < myDoc.hyperlinks.length; i++)

      {

           var myHyperlink = myDoc.hyperlinks[i];  

           var newDestination = myHyperlink.destination; // - this causes indesign to crash

           //Do some processing...

      }

       

       

      Faulting application name: InDesignServer.exe, version: 7.0.4.553, time stamp: 0x4d891c6d

      Faulting module name: HYPERLINKS.RPLN, version: 7.0.4.553, time stamp: 0x4d891ef9

      Exception code: 0xc0000005

      Fault offset: 0x000000000006e33b

      Faulting process id: 0x1dfc

      Faulting application start time: 0x01ccd52e23e3216c

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CS5 Server x64\InDesignServer.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CS5 Server x64\Required\HYPERLINKS.RPLN

       

      Any help would be great! I can post more information if needed.

        • 1. Re: InDesign Server crashing on hyperlinks - HYPERLINKS.RPLN
          jeremiah-swanson Level 1

          I think I may have found the problem...

           

          It appears that the particular document I'm working with has a shared link that is contained in another document (in InDesign if you look at the hyperlink details it is a shared destination and for "document" it specifies a different document then the current one. This would probably happen when the hyperlink is copied from a different document. When trying to access that shared link it is unable to get the properties of it because there is actually no reference to it as the other document isn't open on the server.

           

          This is an interesting problem because I'm not sure where to go with this... I need to be able to get the hyperlink but with the given scenario I can't figure out a way to do that.