Welcome to our community
I know you likely believe you are absolutely seeking help with your issue in the right place. After all, the forum name here is Audio/Video.
Unfortunately, it's a forum where we discuss Audio/Video issues as related to Adobe Captivate.
You need to click the link below and from the page that displays, locate the forum that applies to whatever product you are using. Perhaps Flash? I'm not sure.
Best of luck to you in finding your solution! Rick