16 Replies Latest reply on Mar 21, 2012 1:45 AM by Spireman2

    Faulting application AcroRd32.exe, version 9.5.0.270, faulting module unknown

    SeanWhetstone

      We run a large Citrix Xenapp estate based on Citrix XenApp 4.5 x64  technology in a 80 server farm with Windows Server 2003 x64 O/S.

       

      We have recently experienced issues with thin client users using having their Adobe Reader version 9.5.0 crash whilst trying to print.

       

      We un-install and re-install Adove Reader and the problem goes away for a little while but comes back soon with over 45 users using each Citrix server.

       

      This is the Microsoft error code which is not very helpful

       

      Faulting application AcroRd32.exe, version 9.5.0.270, faulting module unknown, version 0.0.0.0, fault address 0x000528ef.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

       

       

      The only trigger appears to be the Microsoft Patch Tuesday roundup from December.

       

      However rolling back these patches does not resolve the problem?

       

      Has anyone had a similar problem?

       

      Anyone got any ideas?

       

       

      Thanks   Sean   London, UK