0 Replies Latest reply on Jan 18, 2012 1:28 PM by Mad Paulsen

    Inability to activate installed Adobe Digital Editions software

    Mad Paulsen

      I am able to download and successfully install the Adobe Digital Editions software on my HP Pavillion desktop running Windows 7 Home Premium but I cannot activate the program after installation.

       

      Before the first time the program is launched, to gain access, you must enter your Adobe ID and Password but I am never asked for this information at the end of the installation process.

       

      I have installed, uninstalled and re-installed the program several times but the end result is always the same.  When I open the program all I get is a black, inoperative screen.

       

      Thank you for any suggestions as to why this is happening.