Thank you for these first solutions, but I had already found (and tried) these from the forum, but did not provide the solution.
I find it so strange that everything starts properly with another user account (like guest account).
Are there any other ideas?
Your problem is definitely related to SING, though your crash is not in the normal part of the SING system that we usually see crashes in. It is in the shared system component, rather than the InDesign-specific component...
Still, try moving /Applications/Adobe InDesign CS5.5/Plug-Ins/Text/SING.InDesignPlugin onto the Desktop.
If you still get a crash, are frames 5-8 still in SINGcore? If not, please post the new crash report...
That really doesn't make a lot of sense. Since it is user-account specific, it's hard to understand how it is not a preferences problem. Did you hold down all 4 keys and get the preferences reset dialog when you followed Eugene's recommendation?
From looking at the crash report, I would say that InDesign's installation was corrupt and that you should uninstall it and then reinstall. But that's not consistent with the fact that it works on another user account. So I'm very confused!
This is really getting a headache problem to me....
To be sure of thing i have done the steps of Eugene again -> not the answer
Downloaded the last Indesign from the Adobe website, instal and startup.... and guess -> CRASH
Switched to guest user, startup -> and GO!
Some where is my OSX main user is 'something' bugging Indesign.
I have a new crash report, any new input is much appreciated....
Your crash still seems to be SING, which means you haven't disabled it. I also see that the last crash was on version 7.5.1 while the first was on 7.5.2, so you need one more update.
Trough the guest account did the update to 126.96.36.1998 (7520).
At startup -> first crash
Removed (again) the Datastore and after second crash later the Mark II folder, but still crash.
A new crash report.....
That report seems to no longer involve SING, so that's something. The guest account works, but your regular one does not? Trash your prefs again, or perhaps even better would be to remove the entire folders that contain the two files iin case there is something else corrupt in one of them, then relaunch ID in the main account. For locations, see Replace Your Preferences
1 person found this helpful
In fact, there are more InDesign preferences than you might think. Try making sure that all of these are gone:
platinum-bar:~ jhawk$ find ~/Library -name \*InDesign\* -prune ~/Library/Application Support/Adobe/Adobe InDesign CS5.5 ~/Library/Caches/Adobe InDesign ~/Library/Caches/com.adobe.InDesign ~/Library/Preferences/Adobe InDesign ~/Library/Preferences/com.adobe.InDesign.plist ~/Library/Preferences/com.adobe.InDesign.plist.lockfile ~/Library/Saved Application State/com.adobe.InDesign.savedState
Guy's you are amazing !
However... this is what happend:
- after the deletion of all the Indesign preferences, according to John, the complete CS suite (Photoshop, Acrobat, etc..) didnt work any more because there was a serialnumber problem.
- but Indesign made a complete startup, seconds before the error about the serialnumber, so there was progress!
- I deleted the complete installation of CS5.5 and made a clean start.
- ofcourse after installation: Indesign crashed at start up, so i first removed the SING folder (first problem in the crash log)
- and then, step by step started to remove preferences, and after every move tried to start up Indesign.
- to remove the
~/Library/Preferences/Adobe InDesignmy user password was asked
- and after this folder was moved, a new folder was (automatic) created (without) permission restrictions.
- and the problem is solved!
Everybody, thanks for the thinking along...