8 Replies Latest reply on Jan 19, 2012 7:37 AM by Icon Studios12

    Problem opening with missing plug ins

    Icon Studios12

      I had a file sent to me zipped from Brazil. I've had many files sent that were ok, in the past.

       

      This will not open in CS4, it gives me this error:

       

      Cannot open "file". Please upgrade your plug-ins to their latest version, or upgrade to the latest version of InDesign.

       

       

      I have also sent this file to a friend that has CS5 and she gets the same error message.

       

      I have also tried to use Soxy to open it and it comes up with the same message too.

       

      It took me many months to get this company to finally send this file so no option to go back to them for this artwork.

       

      any suggestions?

       

       

      Karen