Went to where you said to go, downloaded the file, ran the download got 52.21% complete of "extracting installation" and the computer locked up. mouse would not work, keyboard did not work ,clock did not change, waited 45 mins. reset the computer. i am running AVG 2011. went to msconfig ran dianostic setting . Tried to run the download again same results. Have adobe 9.20 now. took off 9.4 because it locked up on update. put 9.0 on 1 up date went fine. the next update for 9.20 locked up. Need some help. Thank You
Could you try and temporarily disable the antivirus and retry running the downloaded file.
It could be a case wherein the antivirus is stopping the installation from taking place.
I run an advanced computer shop/lab. Acrobat reader version (Latest 10.1.2) stutters and stalls at 52.21% on ALL of our test systems, then it continues after a second or 2 with decompressing. Test systems use WINXP PRO and Home. (Haven't tried with Vista or WIN7.) We are also using the full-size install file.
On a customer's system, procedure stalls at 52.21%, then locks up computer. We disabled anti-virus; disabled ALL start-up items; we even disabled ALL SERVICES. We restarted computer every time, as it had locked up every time. SAFE mode or REGULAR start-up, it didn't make any difference. Just for fun, we uninstalled a couple dozen other programs and re-installed, no problems at all. We didn't bother to try any of the 9.X versions. We'd simply like to know what is happening at the 52.21% of decompression point?? I'd be happy to work with any Adobe staffer.
Could you try and delete the following folder depending upon your OS.
C:\Documents and Settings\All Users\Application Data\Adobe\Setup
Win 7/ Win Vista
Now try and install the Reader 10.1.2 EXE and see if you face the same issue.
Tried both solutions --- turned off antivirus and removing the folder did not help. hangs up at the same point.even did all the things Billp did. the only program i removed was reader 9.4.1. did not help.
Looks like some permission issue with the C:\programdata folder wherin the contents are extracted.
Could you please try and extract the contents elsewhere and install the application using the following steps:
1. Copy the Reader 10.1.2 EXE to a folder say C:\Rdr_EXE
2. Launch Command Prompt
3. Type in the following command and hit enter:
This will extract the files at C:\Rdr_EXE folder and install from thereon.
Post the installation, you can safely delete the AdbeRdr1012_en_US.exe but Please do not delete the folder since it will be used for repairing the application if the need comes.
Hope this works
that did not work either. i DO NOT have a folder named " programdata" on C drive .note only have one drive. (C) It stops at the same place. i have Windows XP service pack 3. This all started when i tried to update 9.4.1
Did you try running the above mentioned command..?
Yes. I got the same result as before. i followed your steps. did it three times. 2 time it froze the download screen the other time i got a blank RED screen and nothing worked.
Really weird!! Please try running the below command (once more )
C:\Rdr_EXE\AdbeRdr1012_en_US.exe -sfx_o"C:\Rdr_EXE" -sfx_ne
Does this result in the same issue.
did it TWICE same result same place.
When everything else fails, you may want to try the following:
Run this fix from Microsoft: http://support.microsoft.com/mats/Program_Install_and_Uninstall
Uninstall all traces of any versions of Reader using Add/Remove Programs
If you want to reinstall Reader, download it from http://get.adobe.com/reader/enterprise/