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1. Re: Adobe won't let me upgrade
Curt Y Jan 19, 2012 3:48 PM (in response to w.d.oneil)If you had extended before you would have to upgrade to CS5 extended.
If you upgrade to standard edition it would be the wrong s/n.
What did you upgrade to?
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2. Re: Adobe won't let me upgrade
w.d.oneil Jan 19, 2012 4:09 PM (in response to Curt Y)I'm trying to upgrade to standard, but it says that CS3 Extended is a qualifying product -- just not my CS3 Extended.
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3. Re: Adobe won't let me upgrade
Chris CoxJan 19, 2012 4:36 PM (in response to w.d.oneil)
You need to contact Adobe Customer Support and let them figure out why the CS3 license is not being accepted.
And so far it sounds like you haven't tried to contact Adobe at all beyond posting here...
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4. Re: Adobe won't let me upgrade
w.d.oneil Jan 19, 2012 4:57 PM (in response to Chris Cox)I would love to contact Adobe Customer Support, but I have spent a lot of time probing around the Adobe Web maze looking for a way to do it, without result.
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5. Re: Adobe won't let me upgrade
Noel Carboni Jan 19, 2012 5:44 PM (in response to w.d.oneil)You need to CALL them for that kind of support.
http://www.adobe.com/support/contact/
I'm curious... Did you actually activate your software on 3 different machines simultaneously (I.e., without deactivating it)? That shouldn't be possible.
-Noel
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6. Re: Adobe won't let me upgrade
w.d.oneil Jan 19, 2012 6:36 PM (in response to Noel Carboni)No, successive machines as I migrated to new platforms.
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7. Re: Adobe won't let me upgrade
Chris CoxJan 19, 2012 6:40 PM (in response to Noel Carboni)
Customer Support also has a web chat available.
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8. Re: Adobe won't let me upgrade
Jeffrey TranberryJan 19, 2012 7:57 PM (in response to w.d.oneil)
Do you remember where you purchased your copy of CS3?
Protect Yourself From Pirated and Counterfeit Software: http://adobe.ly/qASJDH